Technology Support Services Introduces a New “Help Desk” System Called Zendesk

In an effort to support the goals of SCC through facilitating innovation, growth and ease of use, we are excited to introduce a more streamlined way to request help from the Technology Service Support (TSS) Department.

It is called “ZENDESK.”

Many of you are already beginning to use this program and we are excited with the results.

In your internet browser, go to http://help.shoreline.edu. This will bring you to the log in screen that looks like this image below:

Screen Shot 2015-01-30 at 4.44.04 PM

Just sign in with your shoreline.edu email address and password. You will come to a screen where you can submit a request in a format that looks like the one below:

Screen Shot 2015-01-30 at 4.46.26 PM

This portal will keep you abreast of the status of your ticket, will enable our technicians to request additional information if necessary and will allow TSS staff to collaborate more efficiently to resolve your requests or issues. It will also give the TSS department a way to track and report on metrics and trends to allow us to be proactive and improve on the high level of customer service we already provide.

Implementing this system is currently still in development but it is our hope that this system will be a more helpful and efficient way to service the needs of Shoreline Community College as well as enable us to streamline our work flow.

You may begin using the new Zendesk system for all your technology needs as the old Work Order system is being retired.   The email address for Zendesk is: support@shoreline.zendesk.com

The Helpline Phone number at 206-546-5872 will still be in service, but we encourage you to please submit a ticket and refer to that ticket when calling the Helpline number.

Any questions? Please don’t hesitate to ask.

Thanks, Your Technology Support Services Team

Shoreline Athletics Selling Dolphin Water Bottles & Socks

sports bottles

 

Show your school pride while supporting the Athletic Department!

The Shoreline Athletic Department is selling socks and water bottles branded with the Shoreline Athletics logo. Get yours at any home athletic event or in the PUB on Wednesdays starting January 28th until the end of February from 10 a.m. to 2 p.m.

Water bottles are CamelBak brand and sell for $20 each.

Socks are Strideline brand and come in three colors (black, grey, heather green) and sell for $14 each or 2 for $25. All sales support the Athletic Department.

For even more Shoreline Dolphin gear visit our online store!

Contact Athletic Director Steve Eskridge at x4553 or via email at seskridg@shoreline.edu for more info.

Auto Program Needs Volunteers for A High School Event On Campus

The automotive training center is looking for volunteers to judge the Skills USA competition – an event for local high school students – that takes place on campus this Friday, January 30 in the automotive building. This super fun event starts at 8 a.m. and will last until about noon. No automotive or judging experience necessary – just a willingness to have fun with this educational event! We’ll brief the judges on all they need to know about the competition and what to look for as they monitor high school students performing specific tasks. This should be a fun event and pizza will be provided afterwards!

Please email Michael Boehm directly if you can help out!

mboehm@shoreline.edu

Go Seahawks! Join Us For Super Bowl Blue Friday Activities

Super Bowl BLue Friday rally

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