IMPORTANT: TSS Updates- Campus Internet Connection Down

Good morning! 

Wireless Network Challenges 

Today I am writing to you with some important updates from TSS. If you were on campus this weekend you may have experienced some wireless network connectivity issues. TSS is working on it and has escalated the issue up to the K-20 Education Network engineers to assist with efforts to remedy the situation. 

As of this morning, we are still experiencing network connectivity issues, please work with your supervisor to make temporary alternate working arrangements off-campus as needed until the current issue has been resolved.  

Ransomware Restoration Efforts 

I am also writing to share some positive updates with you about our ransomware efforts. TSS has been working diligently all summer to continue with our ransomware efforts and they have made some great strides.  A huge thank you to everyone in TSS for all of their incredibly hard work. 

TSS is continuing to reconnect areas of campus to the wired network. The starting focus is classrooms, labs, and instructional areas. Most classroom labs have been reconnected and are online (all labs/smart classrooms in 1100, 1300, 1400, 1800, 2200, 2300, five labs in 2000 are connected; remaining five smart classrooms by end of today). Today and next week, the focus will be on the spaces in the Cedar building (HSAMCC), Tesla, finishing up 2000 and 2900. The following week (10/23-10/27) will focus on the 5000 building, primarily on the testing center. There have been some minor disruptions to the rollout of the wired network due to several factors including: discovery of rouge devices, network equipment failures, issues with building controls and fiber connectivity, misconfigurations, and shifts for server deployments to support classrooms, labs, and instructional areas. 

Student Password Reset 

There is a new tool for the Fall ‘23 quarter for assisting students to reset their passwords for email (@go.shoreline.edu) and network accounts (Microsoft): Student Password Reset Request – Formstack 

Teams Phone System Update

TSS is continuing to roll out the Teams Phone system as we receive porting services from the phone carriers. There is an article with instructions on using the Teams Phone system and setting up voicemail at the following link: Article – How to use Microsoft Teams … (shoreline.edu) 

QR Code Scam 

Quick reminder: TSS has received a significant number of reports of spam emails requesting a user to scan a QR code. The TSS department does not send out emails requesting a scan of QR codes. Please do not scan these emails and disregard these types of requests. 

That’s all for now. We will keep you posted as new updates become avaialble.

Cat