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System Outage Update 6/2/23

Good morning!

“June is bustin’ out all over!!!!”  Anyone else a big musical fan, or am I in my own little corner over here? If you are a musical fan, feel free to reply to me, and name that show! If you’re not a fan, then you can just ignore the previous three sentences, and we can find other things to agree on. 😊 Either way, summer is coming! 

Now, on to the updates! Today I have several ransomware related updates to share with you as TSS has been making a lot of great progress around campus. 

Network Update 

TSS has made great progress in the process of rebuilding a secure and robust network. A huge thanks to TSS for the many, many hours put into the ongoing work on this project! 

HVAC and Environmental Controls 

The ransomware incident impacted all aspects of our network, which included the environmental controls and HVAC system. For the past couple of months, we have had to manually make adjustments. However, I am happy to report that those controls are now completely up and online again.  

Extra Help! 

We are in the final stages of engaging MoxFive, an outside contractor who will be working with TSS directly to assist with the rebuild of Shoreline’s systems. This will allow the process to move much faster so you will continue to see a lot of great progress happening throughout the summer. 

New Telephone System Coming Soon to an Office Near You 

Prior to the ransomware incident, TSS was working to finalize a plan for a more modern phone solution thus removing our current antiquated phones. This system would be replaced by Microsoft Teams. This process had to be put on hold as we worked through the initial stages of the ransomware incident and the recovery process. However, we are now ready to move forward again, so you will be receiving more information and a timeline for implementation soon. 

Password Reset 

As part of our new security measures, TSS will be rolling out a process for more frequent password updates for Shoreline faculty, staff, and students. However, so as not to disrupt the Spring quarter currently in progress, this will not happen until after the quarter has ended.  You will be receiving more information on this in the coming weeks, but we wanted to give you a heads-up that this will be coming in the near future. 

Ransomware Investigation Update 

Last week we were able to share that the identity of the threat actor organization is Royal.  We have also received several questions from the community about the ransom amount. As a reminder, this is an amount covered by our insurance, but we can now share that the amount was $228,000. It is important to note that this amount was reached through extensive negotiation. This was a difficult decision, but enabled Shoreline to keep the information from our campus community safe and helped to expedite our recovery process. 

That’s all I have for today. Enjoy your afternoon! 


Important Phishing Scam Update

Good morning,

It has been brought to our attention that some individuals may have received a text message recently claiming to be from the President Kahn making a special request, in this case, a gift card purchase.  

Please be advised that this is a common phishing scam message that is not legitimate. Please note that there is no standard procedure for making these types of requests.  We do, however, realize that these types of messages can vary, and sometimes be quite persuasive.  If you receive a text or email message such as this, it is always a good practice to verify the validity of the message prior to taking any action.  Some good steps to take include:

  • Ask yourself, are you the person that would typically perform these duties in your role, and is this the correct procedure in which this would be performed?
  • Did this request come from a valid phone number/email that belongs to the person making the request?
  • Follow up with the person via a phone call or email to validate the request prior to taking action (use a direct contact number/email as opposed to replying to the original message).
  • In the event you can’t reach the person making the request, seek a second opinion from someone else in this person’s department to validate the request.

With today’s reliance on technology, scams like this are very common and impossible to avoid.  However, if we all remain aware of these types of tactics, we can avoid becoming a victim.  We will continue to send updates for any new potential threats as they emerge. 

Have a great day!

Jason Brandon

Executive Director of TSS.

System Outage Update 5/25/23

Good afternoon, 

I hope that you are all having a good week and that you have some plans to get out this weekend and enjoy some of this glorious sunshine. I on the other hand will be sitting under whatever shade I can find, because as a redhead, the sun and I are sadly more like frenemies than friends. 😉 

Today I wanted to share a few updates with you, but before I do, I want to once again thank TSS for their tireless work in the restoration process. We truly appreciate you all! 

Campus Directory 

Many of you have asked about when we will be able to access our previous online campus directory. While we do not currently have access to the directory as a whole at this time, TSS and Marketing & Communications (MarCom) are working towards a solution for a new and improved directory that will be available in the future. Stay tuned for more updates. 

Website Requests 

This past week I have received many messages about our website. As a reminder if you see something that needs to be updated, please continue to fill out this form. We are continuing to work through these requests, but much like the desktop restoration process, it will take time as there are still many pieces of our site that need updating. Again, I want to thank you for your patience as we continue to move forward. 

Ransomware Investigation Update 

We are currently at a phase in the investigation where we can confirm the identity of the threat actors. The threat actor group who caused our ransomware incident goes by the name of Royal. Some of you may have encountered files at the beginning of the incident with a .royal extension, which is a hallmark of that group. 

Unfortunately, we do not know the identifies of the threat actors behind that name, but we will continue to cooperate with law enforcement in their ongoing investigations. 

That’s all for now! 



President’s Video Update & System Outage Access Update 5/23/23

Good afternoon,  

Just when you thought you had received your last e-mail from me…surprise! 😊 I have a few more things to share with you today. 

Included in this e-mail you will find the link to the latest President’s video update, updates on the file restoration process, and new information on how to add yourself to the RAVE emergency alert system if you are not currently subscribed.  If you did not receive a text or call from the emergency alert system this morning reporting updates regarding this morning’s fire in Building 2600, then you are not subscribed. 

President’s Update 

The link for President Kahn’s monthly video update can be found via YouTube 

File Restoration Update 

TSS is diligently working through the file restoration requests they have received.  To view the status of your file restoration request, please visit this link. 

As a reminder to be added to the queue for local file restoration, please submit a ticket via this form. 

RAVE Emergency Alert System: 

Due to the ransomware incident the internal process to add individuals to RAVE is currently not active.  If you would like to be added to the RAVE emergency alert system at this time, please visit the following link.  Please note that when you click on the link you may need to type Shoreline Community College into the search bar to be added directly into the Shoreline RAVE system. 

Have a great night! 

System Outage Update 5/15/23

Good evening, 

I hope that you all had a wonderful weekend and got to enjoy the sunshine…and hopefully stayed cool! 

As promised in the e-mail that was sent out on Friday, we wanted to respond to a question that was posed about SharePoint/OneDrive, as well as give you an update about how to make website requests. 

What are SharePoint/OneDrive, and how do I use them correctly? 

SharePoint is a place to build internal communication sites and effectively manage documents within an organization. TSS is currently working on building out the foundation for the Shoreline SharePoint system to have a fully connected platform for all departments and divisions to store their shared drives and documents. (Structure similar to the previous “S:\” drive).   

OneDrive is a cloud-based storage solution to back up files online and is suitable for an individual’s business use (similar to the previous “H:\” drive). You can upload and save your documents to OneDrive and share them with specific people you choose or anyone with a Shoreline address for view only or editing access (you cannot use the “anyone” option).  Please note that any links to documents shared outside of Shoreline with editing access will expire after 14 days. 

TSS recommends that you begin rebuilding your documents and storage on your OneDrive platform in preparation for the organizational wide readiness of the new Shoreline SharePoint platform.  Once the process is complete, TSS will supply instructions on how to migrate any information from your OneDrive platform to the new SharePoint platform.  Please stay tuned for more information. 

You can currently access your OneDrive platform by navigating to and logging in with your account. 

Extra resources for using OneDrive can be found at the following Microsoft link.

Website Requests- Updated Instructions 

Many of you have asked me recently if we still have a web administrator on staff.  For the past several months we have been working with Grant Hubbell who is a contractor from 25th Hour Communications.  He has been instrumental in helping us maintain and update the main site for the college.  However, his role is contractual until the end of June, and he is not 100% full-time with us. As a result, we have been conducting a search for a full-time Web Administrator and will begin interviewing very soon.   

As we transition to a full-time staff member, we thank you for your patience. While we do have a lot of our main site up, the ransomware incident did impact some of our information, and we will need to rebuild some sections of the site which takes considerable time and effort. 

If you have a request to add or need to update something on the site, you may submit a request using the new link that TSS created for us on the Support site.  Thanks, TSS!  I have included an image below (nobody is allowed to laugh at my subpar screenshot drawing skills 😉) and you can get to the link here. 

If you have any questions, please don’t hesitate to ask. 

Have a good night! 


This is a screen shot of the employee request page on the support site.  It shows a lot of different icons and requests that can be made through the ticketing system.
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