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Technology purchases, requests, and Web requests may be delayed

As TSS and Web Support complete final preparation for ctcLink and the deadline for purchases and other processes, staff are having to prioritize must-complete work and are needing to ask requestors to wait for some requests.

Technology Purchasing

Technology purchases that have not already been received by TSS – and existing orders of individual systems – may not happen before the January 26 central purchasing office deadline. TSS’ purchaser Is focused on completing work that can’t be delayed, such as paying large invoices, completing final credit card reconciliation, and closing out in-process large purchases. New and non-critical technology purchases often require review by technicians, multiple clarifying communications, work with multiple vendors, and may require an amount of work that can’t be completed in time to get the order to the purchasing office by the deadline.

Web Support

Web support is focused on critical preparation for ctcLink, such as preparing the replacement pages and instructions for students and employees who will be using the new system, and finding and replacing references to legacy systems in PDFs, Formstack forms, and other media. Some requests for new web projects or page modifications will be delayed so that even more critical preparation work can be completed.

Application Development

New web projects and changes to existing projects and systems will be delayed. Our application developer is focused on implementing the new local copy of State Board data, transitioning all of our key supplemental systems such as Canvas, RAVE, Starfish, and locally-developed systems to function after the transition, and implementing new methods for students and employees to log in and reset their passwords.

New Software Purchases, Vendors, and Projects

New projects, software purchases, and connections to new vendors will be delayed. This will permit sufficient time to prepare as well as possible for the critical transition to ctcLink and implementing new support systems, support personnel, and processes.

TSS is focused on customer support and we prefer not to delay responses to requests, but we need to prioritize critical work in the short time remaining before ctcLink. We appreciate everyone’s patience and will work to respond to delayed requests as quickly as possible.

Thanks,

Gavin Smith
Acting Director
Technology Support Services

The new way to get technical support: our redesigned Support Center

In preparation for ctcLink, TSS, eLearning, Communications & Marketing, and others have worked together to create a new way to get Technical Support at Shoreline: support.shoreline.edu.

Things to know

  • The college website will now direct students and employees to support.shoreline.edu instead of to our email addresses or phone numbers for eLearning and TSS
  • The new support site lets you search for answers to your own question so you can find help immediately without waiting to hear from a staff member
  • In the lower right-hand corner is an Answer Bot that answers your questions in a friendly chat format and learns over time to provide better answers

If your question is not answered by any of our dozens of articles you can submit a request using the Submit a Request button at the top of the page or in the Answer Bot.

We’re just getting started

We are activating the new Support Center now so that we can build on it as we prepare for ctcLink go-live. We are continuing to add and improve our help articles and we are interested in your feedback on what works and what doesn’t, and what you would like to see added. Please try our Support Center next time you need technical help and let us know what can be improved at Support Center Feedback – Formstack.


End of Support for Windows XP

Microsoft is ending all support for the Windows XP operating system on April 8, 2014.  This means that Microsoft will no longer provide operating system updates, known as patches, to correct flaws in the operating system.  The implications are that security vulnerabilities discovered in the XP operating system after April 8, 2014 will remain unpatched.  TSS has been systematically upgrading XP machines over the past year in order to meet the Microsoft deadline.  It is strongly recommended that anyone still using XP on their personal home computer or laptop upgrade to either Windows 7 or Windows 8.1 before April 8, 2014.

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