All posts related to Technology Support Services

 

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RESTORED — NETWORK SERVICES OUTAGE

Good morning,

Network service has been restored to Shoreline Community College. The issue is being reported as equipment difficulties with an upstream provider. While we believe this issue to be fully resolved we will be monitoring the connectivity throughout the day.

Please let us know if you are continuing to have any difficulty by sending an email to support@shoreline.edu

Thank you,

Ric

James Doike-Foreman

Systems Administration

Technology Support Services

Shoreline Community College

http://www.shoreline.edu | 206.533.6710

NETWORK SERVICES OUTAGE

Good morning everyone,

Shoreline Community College campus is currently experiencing outbound connectivity issues. We are investigating the issue. There is currently no estimated time for restoration. 

We apologize for any inconvenience this may cause.

Thank you,

Ric

James Doike-Foreman

Systems Administration

Technology Support Services

Shoreline Community College

http://www.shoreline.edu | 206.533.6710

Update on Campus Directory – Who Shows, Outlook Updates, How to Update

What’s happening?

The Campus Directory has undergone some changes as part of our transition to ctcLink. Some features were disabled while the system was retooled to work with the new ctcLink data and HR processes. Some changes have been made recently and more are on the way.

Who shows in the directory?

Full time classified, exempt, and faculty employees always show in the directory. Associate Faculty show in the directory in quarters in which they have assigned sections. Hourly and student employees show in the directory only if a directory approver sets them to show.

How do I change or correct information?

As of the implementation of ctcLink, different parts of a person’s information are set in different ways:

table

What happens when I submit changes?

Changes you or HR submit in ctcLink will show up in the directory in a few hours. Changes you submit using Update Directory Info are being approved by C&M right now, and soon will go to your Division Approver, or to C&M and HR as a backup if division has no approver temporarily, and will show once someone approves them. HR will identify Division Approvers soon.

Does directory information automatically show in Outlook?

Synchronization of directory information will soon be turned back on. Your name, title, phone number, and office will show in Outlook as they show in the directory. Directory changes appear in Outlook overnight once they are approved.

Thanks,

Gavin Smith
Acting Director
Technology Support Services

TSS email delivery change April 11 to prevent unauthorized email senders

Summary

On April 11th TSS will implement a change to prevent unauthorized senders from sending email as Shoreline.

Background

TSS technicians have been working to resolve the issue causing some Shoreline email to go into spam folders, especially for Gmail users. Working with departments across campus, we have identified all valid email delivery systems associated with the college, including our Microsoft Outlook and third party systems such as RAVE, Mailchimp, Salesforce, etc. Starting April 11th we will block email delivery systems from sending as Shoreline if they are not ones we recognize. This will impact any third party email delivery systems that are unknown to TSS. If you have implemented email systems unknown to TSS or believe you are affected by this change, please submit a support request at https://support.shoreline.edu.

ctcLink budget documents available for transitioning from HP/FMS to ctcLink

A new SharePoint site provides documents that will help you do your budgeting, purchasing, and travel as we transition from FMS to ctcLink budgeting. The site so far contains documents showing the crosswalk between old and new budget owners, budget IDs, and sub-object codes.

ctcLink Budget Documents – Documents – All Documents (sharepoint.com)

Please use these documents as needed but avoid contacting the budgeting office during this busy period.

Thanks,

Gavin Smith
Acting Director
Technology Support Services

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