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CAMPUS WIRELESS NETWORK ISSUES (RESOLVED) 

Good evening Campus Community,

This is a quick update regarding the status of the wireless networks. The wireless networks should now be restored and accessible in all areas. All access points are reporting updated, joined, and servicing connections. We will continue to monitor the wireless networks closely over the next several days to ensure they remain in service. Over the next several weeks, we will be doing a walk-through to conduct a physical inventory to better evaluate coverage, accessibility, and identify precise locations. 

If you happen to be in an area that has been unintentionally missed, please let us know and we will investigate to determine the next steps for restoring wireless service in your area.

We have implemented several improvements to the wireless networks to ensure service continuity and faster service restoration in the event of future outages. We are continuing to look into further improvements for switch and access points ( to include power, connectivity, and configuration deployment/failover) and generator and UPS testing for power continuity and failover to reduce potential for outages and equipment damage in the future.

IMPORTANT NOTE — SOMETHING IS MISSING

The SCC EVENT wireless network is temporarily offline. Due to misuse and abuse of this wireless network, SCC EVENT will be reconfigured to improve security and better serve its intended purpose of serving events on campus. Please be sure you connect your personal devices, laptops, etc. to the appropriate SCC STAFF or SCC STUDENT WI-FI wireless networks. Campus-owned / provided laptops and devices are configured to automatically connect to the appropriate wireless network.

We apologize for the failure to individually respond to those persons asking for additional information, area-specific updates, or detailed information on the restoration process. We very much appreciate your patience and understanding through this new year tribulation. 

Thank you,

Ric

CAMPUS WIRELESS NETWORK ISSUES

Good afternoon Campus Community,

This is a quick update regarding the status of the wireless networks. We are halted in our progress as we have encountered a configuration issue that we are trying to identify and resolve. I apologize for the brevity of this message. Further updates will be forthcoming as status changes.

Thank you, Ric

CAMPUS WIRELESS NETWORK ISSUES

Good morning Campus Community,

This is a quick update regarding the status of the campus wireless networks. We are encountering ongoing intermittency with wireless network access across campus. This is due to a number of Access Points that are not returning to service and have to be manually interacted with to restore service. There are approximately 28 known APs at this time that we are working to reset and restore. We have been informed this morning that additional APs which are not reporting issues are experiencing difficulty. 

We are still trying to move from south campus to north campus, but given the time variance and delay with the identified APs, we will be re-focusing on areas as follows:

  • classrooms/areas with high student/faculty and no physical connectivity
  • conference rooms/meeting areas with high attendance requirements
  • all other spaces

Unfortunately, the current completion time is for full resolution is unknown. Please know that the wireless networks are being prioritized to get them restored as quickly as possible. We greatly appreciate your patience and understanding. Further updates will be forthcoming as status changes.
Thank you,Ric

CAMPUS DOCUMENT SCANNING ISSUES

Good afternoon Campus Community,

This is a quick update regarding the Ricoh building copier and print stations across campus. Here is your long (and very patiently – you all are awesome and amazing!) awaited update. All configuration issues have been resolved and the printing and scanning services on the Ricoh copiers are again functional. 

We apologize for the inconvenience that this delay in service return has caused you and your department. We greatly appreciate your patience and understanding.  

Thank you!

James Doike-Foreman
Systems Administration
Technology Support Services

CAMPUS WIRELESS NETWORK ISSUES UPDATE

Good morning Campus community,

This is a quick update regarding the campus wireless networks. The new controller is in place and operational. Authentication issues occurring on the SCC Staff and SCC Student Wi-Fi wireless networks have been resolved. We are in the process of investigating access points that have not returned to service in several locations across campus. We will be investigating these from south campus to north campus in a building-by-building methodology. We are hoping to have the access points back in service by this afternoon. 

We understand the criticality of the wireless networks and are working to get them restored as quickly as possible. We greatly appreciate your patience and understanding. Further updates will be forthcoming as status changes.

Thank you,Ric

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