President Roberts on Leave (April 21-May 3, 2021)

While President Roberts is on leave, the Administrator In Charge (AIC) for the College is:

(Email for Lori Yonemitsu, Executive Assistant to the President:

Thank you.

A Warm Welcome to our New Director of Financial Services Alyshia Josleyn

I am pleased to announce that Alyshia Josleyn has accepted the position of Director of Financial Services, effective Monday, May 3rd reporting to me, Dawn Beck, Vice President for Business & Administrative Services.
Alyshia will be responsible for administration of the College’s Financial Services department that was left vacant by Jennifer Fenske in March. This is a direct appointment to a pivotal role in the College which was made more urgent by the implementation of ctcLink. This decision was made to support the employees and needs of students interacting with these critical financial services.

Alyshia will be located in Room 5201 and can be reached at (206) 546-4533 or at
Please join me in welcoming Alyshia to the Shoreline Community College Financial Services Department.

Thank you,

Dawn Beck, CPA
VP for Business and Administrative Services

Virtual Communication Tools for Your Department

This is a reminder that as the College continues to operate remotely, TSS, Communications & Marketing, and eLearning have developed guidance for campus departments about accessing virtual phones, online appointments, Zoom rooms, and live chat to to ensure students and the public are able to effectively reach offices and services.   

Campus Phones:

  • Campus phone lines can be checked off campus by following TSS Voicemail Instructions
  • If you need to place phone calls from off campus, one option is to use your home or mobile phone. If you would prefer not to do that, an option is to use virtual phone software.  

Virtual Phones:

There are two virtual phone line options for employees. For help getting set up with a virtual phone, please email

  • GoToConnectFor employees whose jobs involves a large number of phone calls, the College has purchased a limited number of licenses to use a virtual phone system called GoToConnect. This allows you make phone calls and send texts from your computer or from a mobile phone app using a new phone number that is not your own. These can also be set up with phone lines multiple people can answer, shared voicemail, routing, etc., as has been done for Cashiering, Enrollment Services, and Financial Aid. It’s important to note that we have used nearly all of the licenses we purchased for this and are only making it available to employees for whom making and receiving phone calls is a major part of their job. 
  • Google Voice. For employees who don’t qualify for GoToConnect, we provide instructions for using the free Google Voice system. It also lets you place phone calls and send texts using a website or a mobile phone app, and those texts and phone calls use a new phone number that is not your own.  

Online Appointment Scheduling:

Departments that would like to publish available time slots for student or employee appointments online may request Microsoft Bookings. For help getting set up with a Bookings site, please email

  • Bookings allows students or employees to select appointment times you establish, and once booked, the appointment can show up in the Outlook calendar of the employee hosting the appointment. You can establish multiple employees to show in the calendar, multiple appointment types, open/closed hours, etc. (For example, see the TSS Equipment Pickup & Return calendar.) 
  • Bookings can also be configured to send email and text message reminders to the appointment requester. 

Zoom Rooms:

Zoom rooms work well for use in one-on-one scheduled appointments or group meetings/webinars with pre-invited attendees, but not as well as a primary initial point of contact for students or the public. For assistance with Zoom, please contact Classroom Support Services ( 

  • It’s recommended that departments provide a Zoom link to students or the public once they are in initial contact with them via phone, email, or chat, rather than using an open “waiting room.” 
  • Zoom “waiting rooms” used as an initial point of contact demand a high staffing burden, can’t be shared among multiple employees, and do not create clear expectations for those waiting in the queue, which creates a high risk of them abandoning the room before they are served.  
  • Zoom “meetings” are designed to be a collaborative event for two or more attendees with all participants being able to screen share, turn on their video/audio, and see who else is in attendance. (Great for one-on-one appointments or small groups where it’s acceptable for people to interact directly with each other). 
  • Zoom “webinars” are designed for large events and public broadcasts where the host and panelists can share their video, audio and screen. Attendees are view-only but have the ability to interact via Q&A, chat, and answering polling questions. (Great for events, town halls, info sessions). 

Live Chat:

For 2021-22, the College has limited live chat capabilities available through ZenDesk Chat that is restricted to the Contact page and International Education page of the website. A SEM sub-group will be assembling to explore and assess campus-wide live chat needs, requirements, and tools. Additional information about this will be shared with the campus as it becomes available. 

Thank you!

Welcome Frank Frias as Director of Enrollment Services & Financial Aid

Dear Shoreline Employees,

We are pleased to announce that we have offered the position of Director of Enrollment Services & Financial Aid to Frank Frias.  Frank Frias is a dedicated higher education professional with over 20 years’ experience in higher education. He received a B.S. in Business Administration from UC Riverside and an M.B.A. from Woodbury University.  

Frank Frias was most recently the Vice President of Strategic Initiatives at Pacific Oaks College where he played a vital role in revitalizing enrollment, improving the student experience, and contributing to the re-affirmation of its regional accreditation. Born in the Philippines, he grew up in Southern California and currently resides in Pasadena, California.  Mr. Frias is an avid traveler and adventurer who enjoys the great outdoors and new experiences. Making a move to Seattle and to Shoreline would combine his passion for education with his other interests. He is most excited to be a part of the Shoreline community and contribute in meaningful ways.  

Mr. Frias began his assignment with us on April 12, 2021. If you see Mr. Frias in meetings, please do your best to welcome him to the Shoreline team.

Phillip J. King

Vice President

Student Learning, Equity, and Success

Sexual Assault Awareness Month Resources & Workshops April 21-28

Every 73 seconds a person in the United States is sexually assaulted. Research shows that survivors of sexual assault face an increased risk of depression, PTSD, substance abuse and self-harm – all significant barriers to success in school, in the workplace, and in all other areas of life.
Sexual assault affects all of us, directly and indirectly. We can all do something to help:

• Be an active bystander. If you see someone at risk of being harmed, do something – intervene directly (if it’s safe to do so), create a distraction or enlist the help of others to interrupt the situation.

• Support survivors. It is hard to know what to say when someone tells you they have been sexually assaulted. The most important things you can do are listen with compassion, withhold judgement, and assist them in finding resources that will provide the help they need.

• Report sexual assault involving members of the SCC community to the Title IX Coordinator. Submit a report online, or email

Learn more:
Build your knowledge and skills in these upcoming workshops:
• Title IX Refresher. Wednesday, April 21, 2021, 11:00 am-12:00 pm
• Bystander Intervention. Thursday, April 22, 2021, 2:00-3:00 pm
• Supporting Survivors of Sexual Assault. Tuesday, April 27, 2021, 10:00 – 11:00 am
• Introduction to Title IX. Wednesday, April 28, 2021, 2-3:30 pm
Email to register.

Find support and resources online:
• King County Sexual Assault Resource Center
• National Sexual Violence Resource Center (NSVRC)
• Rape, Abuse & Incest National Network (RAINN)