Wave of Gratitude

A Wave of Gratitude to Ciaran Peckham with Student Accessibility Services for Inclusive Excellence, Respect, and Community Engagement.

Ciaran works in SAS and received a call from a Spanish speaking member of our community about summer camps at Shoreline. Even though this question could have been directed elsewhere on campus, Ciaran went over and beyond to assist the caller. They used the Student Supporters Network Teams chat to find a person fluent in Spanish who could help (shoutout to Ariadna Escobar in Workforce!) and proceeded to engage in a 3-way conversation to assist the caller. It was an amazing exchange and a wonderful example of the excellent customer service provided by Shoreline staff. Ciaran and Ariadna both did an amazing job assisting this member of our community.

Submitted by Rosemary Whiteside, Veterans Programs.

As a reminder, for those wishing to acknowledge the work of fellow shoreline staff members or a group at Shoreline, you need only submit a Waves of Gratitude form for individuals or a Shoreline Shoutout for groups.  Thank you from the Employee Recognition Committee.