Canvas access has been restored for Shoreline College users following additional security review and coordination between SBCTC, Instructure, and independent cybersecurity partners. 

At this time, we have no evidence that Shoreline College login details were exposed as part of this incident. However, we encourage all students and employees to remain vigilant for phishing attempts or suspicious messages related to Canvas or the recent outage. 

You may now resume using Canvas and related instructional tools. Some users may be prompted to re-authorize access to connected applications such as Panopto, or other integrated tools. If prompted while accessing legitimate college systems, this is expected behavior. Please note that third party tools like Cengage, Pearson, McGraw Hill, etc. may take a while to reconnect today. 

Faculty and instructional teams: You may wish to review and update assignments, quizzes, due dates, or other course activities impacted by the outage. Please continue communicating directly with students regarding any course-specific adjustments or expectations. 

According to information shared by Instructure and its independent forensics partner, there is currently no evidence that passwords, Social Security numbers, financial information, or other highly sensitive personal information were exposed. The investigation remains ongoing, and additional details may continue to emerge as reviews are completed. 

We appreciate your patience and will continue to share updates if additional confirmed information becomes available. 

While some colleges may have begun restoring access to Canvas, Shoreline College will continue restricting access through the weekend out of an abundance of caution while additional security reviews are completed.  After speaking with our unions and other college leadership, we feel this is the best option to pursue in a situation that is continually evolving. 

The college’s Incident Response Team will reconvene at 8:00 a.m. Monday morning to review the latest information and determine next steps. We will provide another campus update shortly thereafter. 

IMPORTANT CANVAS INSTRUCTIONS 

If you are currently logged into Canvas on either your computer or mobile device, please log out of Canvas on all devices. 

CANVAS ALTERNATIVES & FACULTY INSTRUCTIONS 

While Canvas remains inaccessible, faculty and staff should work directly with students to establish alternative methods for communication, distributing course materials, and receiving assignments as appropriate. Fortunately, other college systems, including ctcLink, Outlook email, and Microsoft Teams, continue to function normally and should be used for communication and course support during this interruption. If you need support setting any of these alternative options up, please send a message to eLearning@shoreline.edu and someone on the eLearning team will reply as soon as they are able. 

If you anticipate challenges continuing instruction during this interruption, please reach out to your unit administrator to discuss available support and next steps. In the meantime, please make sure you are communicating directly with your students via email regarding expectations, course continuity, and any adjustments for your individual classes. Yesterday we sent an email with instructions for accessing your roster via ctcLink in case you need assistance. 

Students will also be receiving an update, as well as instructions for how to update their email address in ctcLink as we have been getting reports of several bounce back emails. 

Again, we understand this situation is disruptive and appreciate your continued patience and flexibility as we work through this incident. We will continue to share updates as they become available.