Good evening-

Tonight, Jason from TSS messaged out the following:

“We have received an update from King County, and they have escalated the ticket to the engineers.  They have found additional potential issues with the fiber lines and are scheduled to begin work tomorrow at approximately 6:30am. It is very likely that the internet connection for campus will be down for a period of time tomorrow morning.”

In light of the expected internet interruption tomorrow morning, we ask that you please work with your supervisor to make temporary alternate working arrangements off-campus as needed until the current issue has been resolved.  

We will continue to deliver updates as we have them.

Thanks!

Cat

Hi everyone,

We have received more information on the outage we experienced yesterday and this morning.  It appears our upstream fiber connection located in Green Lake encountered fiber circuit instability beginning on Sunday morning. These issues caused the Shoreline network to lose connectivity. While this is not an issue that originated at the College it is one that impacted us.  TSS worked with the K-20 engineers and King County fiber technicians to identify and troubleshoot the issue.  Although the issue has been resolved, the King County technicians will continue to monitor for any reoccurrences and notify us accordingly.  We thank you for your patience and understanding in this matter. 

Have a great night!

Cat

Dear Campus,

This morning we sent communication stating that our internet connection was down.  This is due to external issues with connectivity outside of campus.  We were able to restore connectivity, but then it went down briefly due to continued testing.

As of right now the connection is restored, but within the next hour K-20 fiber technicians will be doing more testing of the fiber connections that connect our campus to the greater outside internet and can potentially bring our internet down for another 20-30 minutes.

We are expecting connections to be restored after that, but will have more information forthcoming after the testing is complete.

Thank you!

Cat

Good morning! 

Wireless Network Challenges 

Today I am writing to you with some important updates from TSS. If you were on campus this weekend you may have experienced some wireless network connectivity issues. TSS is working on it and has escalated the issue up to the K-20 Education Network engineers to assist with efforts to remedy the situation. 

As of this morning, we are still experiencing network connectivity issues, please work with your supervisor to make temporary alternate working arrangements off-campus as needed until the current issue has been resolved.  

Ransomware Restoration Efforts 

I am also writing to share some positive updates with you about our ransomware efforts. TSS has been working diligently all summer to continue with our ransomware efforts and they have made some great strides.  A huge thank you to everyone in TSS for all of their incredibly hard work. 

TSS is continuing to reconnect areas of campus to the wired network. The starting focus is classrooms, labs, and instructional areas. Most classroom labs have been reconnected and are online (all labs/smart classrooms in 1100, 1300, 1400, 1800, 2200, 2300, five labs in 2000 are connected; remaining five smart classrooms by end of today). Today and next week, the focus will be on the spaces in the Cedar building (HSAMCC), Tesla, finishing up 2000 and 2900. The following week (10/23-10/27) will focus on the 5000 building, primarily on the testing center. There have been some minor disruptions to the rollout of the wired network due to several factors including: discovery of rouge devices, network equipment failures, issues with building controls and fiber connectivity, misconfigurations, and shifts for server deployments to support classrooms, labs, and instructional areas. 

Student Password Reset 

There is a new tool for the Fall ‘23 quarter for assisting students to reset their passwords for email (@go.shoreline.edu) and network accounts (Microsoft): Student Password Reset Request – Formstack 

Teams Phone System Update

TSS is continuing to roll out the Teams Phone system as we receive porting services from the phone carriers. There is an article with instructions on using the Teams Phone system and setting up voicemail at the following link: Article – How to use Microsoft Teams … (shoreline.edu) 

QR Code Scam 

Quick reminder: TSS has received a significant number of reports of spam emails requesting a user to scan a QR code. The TSS department does not send out emails requesting a scan of QR codes. Please do not scan these emails and disregard these types of requests. 

That’s all for now. We will keep you posted as new updates become avaialble.

Cat