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Update: Campus Network Instability (5:25pm 9/25/25)

September 25, 2025 by Leave a Comment

Hello Campus Community,

We’re pleased to share that our internet provider has confirmed full restoration of network services. All wired connections across campus are now stable and fully operational.

We sincerely apologize for any inconvenience this outage may have caused and appreciate your patience while we worked with our provider to resolve the issue.

If you experience any difficulties reconnecting your device to the wired network, please don’t hesitate to reach out to TSS Support by emailing support@shoreline.edu or submitting a ticket at https://support.shoreline.edu

Thank you again for your understanding and support.

Jason Brandon
Executive Director of Technology Support Services

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Update, 9:30am: Campus Network Instability

September 25, 2025 by Leave a Comment

The wireless network across campus in all buildings has been restored through our back-up line.  The wired network still remains unstable at this time due to an external issue.  We are waiting for more information from our internet provider.

Please continue all in-person operations and classes as per usual.

Thank you for your patience!

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Campus Network Instability

September 25, 2025 by Leave a Comment

At 6:40 a.m. today (9/25), we experienced some instability with our campus network. Currently, the wired network remains unstable. The wireless network is operational in specific areas, and our team is working to reroute all services through the wireless network within the next few hours should wired issues persist.

For Staff

A list of locations with operational Wi-Fi will be shared shortly. If your work area is experiencing connection problems, you may temporarily move to one of the available Wi-Fi locations if possible or speak with your supervisor about telework options if applicable. 

Please note that all campus services remain operational and open for in-person business.

For Students
All classes are proceeding as scheduled.

We will provide further updates as soon as more information becomes available. Thank you for your patience as we work to resolve this issue.

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This Tech Works Great! Technology Support for Faculty & Staff

September 19, 2025 by Leave a Comment

The Fall quarter is here, and we want you to succeed in using classrooms, technology on campus and hosting events. We know it does not always work out that way, and that try as we might, the technology is not as intuitive as we hoped.

Keep this list of places to contact to get assistance when it goes awry. All of these create tickets that multiple people can see and track. So, if your go-to support person is not available, someone else can step in.

Response times do vary, and some of us need more time to get things organized to best help you.  

  • Classroom Projectors, sound, and podium – email media@shoreline.edu or call 206-546-6966, if you have to leave a message, please let us know a phone or email to contact you back. 
  • Can’t login? Computer is not working, need access to apps and software – email support@shoreline.edu or call 206-546-5872. Please give as much information as possible so we can get the right person to help you. 
  • Planning an event? This guide will connect you to where you need to go and all the people involved in event planning. Click Room Rental Request to get to the form: Service – Internal Event Request. 
  • Is Canvas not working? Panopto on the fritz? Want to record your lectures in the new POD recording room? Do you need a zoom account? Email elearning@shoreline.edu or call 206-546-6966. 
  • There are articles and how-tos in the support center https://support.shoreline.edu/, logon as an employee with your network account and find answers to your tech questions and more. 


We look forward to helping you! 

TSS, CSS, eLearning, Learning Resources 

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Warning & Workshop: Zoom/ Panopto Recording Permissions 10/2/24

October 1, 2024 by Leave a Comment

Hello,

If you have never recorded a zoom session, you don’t have to worry about this! Please continue to your next announcement. 🙂

If you have ever recorded Zoom sessions, please read on and note the following:

  • Every recorded Zoom session is automatically saved in Panopto for long term storage.
  • Every attendee in your Zoom session has access to this recording in Panopto.

Here is the issue:

  • If you have ever REUSED a Zoom link AND have recorded those sessions, then everyone who attended any of those Zoom sessions has access to the recordings for all of those sessions in Panopto.

PLEASE NOTE: We have been able to adjust things in Panopto as of mid-September and this is no longer an issue.

HOWEVER, you will need to check and edit the sharing settings on your videos to confirm that no one has unintended access to sensitive information.

The good news is that eLearning is here to help!

Join us in person or online to work on adjusting your older Panopto/Zoom video settings to protect your video content. 

We will help you find these folders, see who has access to them, and help you edit access to the right folks.  We can even help you delete videos that are no longer useful.

Our first workshop is on:

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