Happy Monday everyone! 

Today I have some important updates for you from he President’s Office as well as from TSS. 

President’ Office: 

I want to take a moment to share this month’s video update from Dr. Kahn.  There’s a lot of good information in here, so I definitely recommend watching it.  Thank you to Rob for filming this.  You should also expect a follow-up budget memo to come out later this week too.  

TSS- Important Note about Multifactor Authentication (MFA) for Canva and ctcLink 

Today we want to notify you of an upcoming change to the way you log into ctcLink and Canvas. In order to best protect your personal data stored in these systems, the SBCTC is now requiring the activation of Multifactor Authentication (MFA) for all individuals accessing ctcLink and Canvas. Shoreline CC is now preparing for this upcoming change during a time that will not interrupt classroom instruction for faculty or students (see schedule below). We will be sending out more information and instructions as the change approaches.  Thank you for your attention to this matter.  

Staff accounts – December 6th, 2023 

Faculty accounts – December 27th, 2023 

Student accounts – December 27th 2023 

TSS- Teams VOIP 

The next porting cycle is in process for three departments and some faculty in the 5000 building and scheduled to be completed next week (Testing Center, Athletics, and Learning Center North).  Currently there are 16 departments completed, with over 230 phone numbers ported to the Teams VOIP system. 

TSS- E-mail Distribution Group Assignments 

Work is currently underway on the automation of email distribution group assignments (e.g. All Staff e-mails). This will facilitate the additions and removals of various faculty and staff to appropriate distribution groups during the onboarding and offboarding process.  This eliminates the need for manual administration and provides this function in a more efficient and timely manner. 

TSS- Equipment Updates

TSS customer support techs have been working diligently across campus to ensure all necessary equipment is installed and functioning properly.  This includes:

• Installs of all new wireless access points in the Cedar building 
• Wireless access points in the theatre 
• Equipment moves from 2700 and 2800 to the Cedar building 
• Power backup units in the Cedar building 
• Connected computer labs and smart classrooms to the new wired network in 1700, 1800, 2000, and 2200 buildings 
• Configured and deployed multiple laptops, carts, and other devices for various departments for both on and off campus use.   

All of this work has been done while also making extra efforts to decrease the total outstanding ticket request count and ensuring continued daily operations support. 

TSS- SharePoint Site Assistance 

TSS is currently working with staff to build SharePoint sites for needed areas across campus. If you require a SharePoint site created, please fill out a TSS ticket to get the process started for your needs. 

TSS- SBCTC Datalink VPN Connection Restored! 

The Datalink VPN connection with the SBCTC has now been reestablished successfully!  We are now working on restoring remote access to our servers for the database repopulation of ctcLink data. 

TSS- Printer Update 

The network printing solution is in final stages of testing and evaluation. Once complete, the new printers will be distributed around campus for production usage. 

A huge thank you to TSS for all of the hard work they have been doing for our campus community.  We appreciate you all! 

Have a great night everyone! 

Cat