Just a reminder, that there are several ways to find the new link for filling out a TSS Help Desk ticket. You will need your Shoreline user name and password in order to log in and generate a ticket.
Outlined below, are the avenues used to create a ticket immediately and have it added to the TSS’s help desk queue:
*The most direct way is to type help.shoreline.edu in the address bar of any web browser.
* From the SCC homepage type shoreline.edu/tss in the address bar and you will see the link:
TSS Help Desk
* From the INTRANET – Click on the tss link, then click “Contact Us”, and you will see the link for help.shoreline.edu
* From your school email account, send an email message to: tss@shoreline.edu This will create a TSS Help Desk ticket. Please provide as much detail as possible about your issue.
If you feel the need to make a phone call to the help line (206-546-5872) and you reach voicemail (as we are on the line, away from our office or during evening hours) please provide detailed information in order to help us expedite your request:
1) Give us your first and last name
2) Contact phone number
3) What room this issue is taking place in
4) A detailed account of your issue.
We are working hard to provide our services quickly and efficiently to the SCC community.
Thank you!
SCC Technology Support Services – Team
Day at a Glance 
Leave a comment