All posts related to Technology Support Services

 

For your convenience, here are some useful links:

 

TSS Intranet Homepage

Contact TSS

Campus Network and Server Outage Mon., Dec. 23

On Monday, December 23, 2019 between approximately 7-10 a.m., Technology Support Services will be having some work completed to update and improve the electrical supply panel. This work will require a complete shutdown of all servers.

Completing this service will allow us to further implement new infrastructure to improve service and data access. During this period ALL on-campus network services will be unavailable. Some web-based applications, such as campus directory and class schedule, may be temporarily unavailable during this outage.

On campus:
If you are going to be on campus, there will be no service connectivity during this period. Attempts to utilize any system or network service from on campus during these hours may result in data loss. VPN Services will not be available.

Off campus:
Email: faculty/staff can access email by logging into https://outlook.office365.com.

Email: students can access email by logging to https://gmail.com and entering their Shoreline email address and password.

Canvas: users can access Canvas by logging into https://shoreline.instructure.com.

Upon completion of the maintenance, faculty and staff will receive an email that services have been restored.

TSS appreciates your cooperation and understanding during this outage.

Staff and students have free access to LinkedIn Learning content

Staff and students have access to “Linkedin Learning”  with Lynda.com content.

* High-quality content with 12,000+ digital courses taught by industry experts
*Available in bite-size tutorials for fast learning
*Certificates of completion available

Access training at: https://www.linkedin.com/learning

“Sign in with your organization portal”
Use your full SCC email address and password

Verify your wireless network connectivity

Technology Support Services provides three basic wireless networks to support the campus community with their mobile devices. They are “SCC Staff”, “SCC Student Wi-Fi”, and “SCC Event”.

 

Technology Support Services would like to ask that you verify your wireless connections and ensure you are connecting to the appropriate wireless network. Please remove any incorrect previously used wireless connections. Here is a quick breakdown of the advertised wireless networks and the campus community they serve:

     SCC Staff — Faculty, Staff, and Administration

     SCC Student Wi-Fi — Students

     SCC Event — Visitors and Campus Events

If you are uncertain on how to accomplish connecting to a different wireless network or removing wireless connections, please reach out to the TSS Help Desk via email at tss@shoreline.edu or phone at 206-546-5872. They will be happy to assist you in verifying your connection and getting you connected to the correct wireless network.

CANCELED: Campus Network and  Server Outage Saturday, October 19, 2019

***Due to scheduling conflicts, the campus network and server outage scheduled for Oct. 19 is canceled. Stay tuned for more information about rescheduling.***  

ORIGINAL MESSAGE:
On Saturday, October 19, 2019 approximately between 7:00 am and 10:00am, Technology Support Services will be having some work completed to update and improve the electrical supply panel which will require a complete shutdown of all servers. Completing this service will allow us to further implement new infrastructure to improve service and data access. During this period ALL on-campus network services, including the college website, will be unavailable. Reminders on this will be pushed to the listservs reminding faculty and staff of the advertised outage.

On campus:
If you are going to be on campus, there will be no service connectivity. Do not attempt to utilize any system or network service from on campus during these hours, as data loss may occur. VPN Services will not be available.

Off campus:
Email: faculty / staff can access email by logging into https://outlook.office365.com.
Email: students can access email by logging to https://gmail.com and entering their Shoreline email address and password.
Canvas: users can access Canvas by logging into https://shoreline.instructure.com.

Upon completion of the maintenance, faculty and staff will receive an email that services have been restored.

TSS appreciates your cooperation and understanding during this outage.

Campus Network and Server Outage  Saturday, October 19, 2019

On Saturday, October 19, 2019 approximately between 7:00 am and 10:00am, Technology Support Services will be having some work completed to update and improve the electrical supply panel which will require a complete shutdown of all servers. Completing this service will allow us to further implement new infrastructure to improve service and data access. During this period ALL on-campus network services, including the college website, will be unavailable. Reminders on this will be pushed to the listservs reminding faculty and staff of the advertised outage.

On campus:
If you are going to be on campus, there will be no service connectivity. Do not attempt to utilize any system or network service from on campus during these hours, as data loss may occur. VPN Services will not be available.

Off campus:
Email: faculty / staff can access email by logging into https://outlook.office365.com.
Email: students can access email by logging to https://gmail.com and entering their Shoreline email address and password.
Canvas: users can access Canvas by logging into https://shoreline.instructure.com.

Upon completion of the maintenance, faculty and staff will receive an email that services have been restored.

TSS appreciates your cooperation and understanding during this outage.