All posts related to Technology Support Services

 

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TSS Intranet Homepage

Contact TSS

Shoreline email will soon warn you of external senders

What is happening
As part of our ongoing effort to improve campus security, emails coming to the college email system that come from outside senders will soon display a yellow banner warning you that the message comes from outside our campus system. It will look like this example.

Why are we doing this?
Many of the security threats we face – such as ransomware attacks that shut down the college and demand money, or attempts to steal and sell confidential information – start with emails that pretend to come from someone you know and trust. For example, people on campus have gotten messages claiming to be from President Roberts, Chris Melton, and others asking them for favors and to take other actions. If we add a banner to messages that aren’t from us, it will be easier to see when someone claiming to be a campus employee or department is a scammer.

What should I do if I get a message with that banner?
Newsletters, emails from companies you do business with or other outside parties who can be expected to email you will have this banner, and that’s not an indication of a problem. If you get a message from someone claiming to be part of the college that has the banner, that is an indication that the message could be fraudulent and should be looked at more closely or reported to TSS.

What else should I know?
Messages coming from @shoreline.edu campus email addresses, RAVE Alerts, Mailchimp, and most other communication systems we use regularly will not have the banner. Messages from our listservs will have the banner due to a technical limitation of the listserv software. If you get a message that causes you concern, please report it to tss@shoreline.edu.

Message from President Roberts: Technology Needs & Workspaces at Home

Dear Colleague,

After completing nearly two quarters in remote operations, we’ve had the opportunity to reflect on what has worked well and what could be improved. When remote operations began in March, many of us expected to work from home for only a brief period of time and therefore, made only short-term preparations. Now that remote operations for the College has extended through Fall 2020, we are checking in again to confirm that each employee has a functional workspace in their home environment. At minimum, employees should have access to:

  • An internet connection
  • A computer with a keyboard and mouse, OR a laptop
  • A webcam and microphone for video conferencing
  • A chair
  • A surface (such as a table or desk) from which to work from
  • An adequately-sized monitor or laptop screen

Noting that it is an ongoing priority to ensure that each employee has a fully functional workspace in their home environment, we ask that you please complete the Remote Operations Workstation Survey to provide feedback on your work space at home as soon as possible. We ask that you complete this survey by August 24, 2020. We are also asking that all full-time and part-time staff take the survey to better understand all of your needs. The information received in this survey will be used to re-assess equipment needs as we move into our third full quarter of remote operations, and will also be utilized to further develop an equipment request process (similar to what we have used in the spring and summer). Further information on the survey results and a reminder of the equipment/support request process will be sent to all College staff at the end of August 2020.

Additionally, please recall that you continue to be welcome to retrieve office equipment (such as your desk chair, computer monitor, webcam, etc.), from your campus workspace but cannot take home your desktop computer at this time. If you would like to pick up such equipment (with a visit to campus of less than 4 hours) please follow the following protocol:

  • Email TSS (if technology is needed) to set up a day and time at tss@shoreline.edu.
  • Request prior approval from your Executive Team member.
  • Complete the Campus Access Form before arrival and upon departure (you no longer need to email Safety & Security).
  • Wear a two-ply mask while on campus. If you do not have one, you may request one at the Safety & Security office.

Thank you for continuing to strive for excellence in your work, despite the numerous unforeseen ongoing challenges. Your collective efforts make Shoreline a resilient campus community that supports student success.

Cheryl Roberts, Ed.D.
President
Office of the President

MS Teams training video now available

Greetings!

Microsoft Teams is part of Office 365 and is a great way for staff to communicate and collaborate. It includes Chat as well as Audio & Video Calls plus File Sharing. You can view recorded videos on how to utilize this tool.

If you have any additional questions or need further assistance in Teams, please reach out to Pilar Corder (pcorder@shoreline.edu).

Additionally, check out more eLearning Resources for Continuity of Instruction.

Campus Network and Server Outage Mon., Dec. 23

On Monday, December 23, 2019 between approximately 7-10 a.m., Technology Support Services will be having some work completed to update and improve the electrical supply panel. This work will require a complete shutdown of all servers.

Completing this service will allow us to further implement new infrastructure to improve service and data access. During this period ALL on-campus network services will be unavailable. Some web-based applications, such as campus directory and class schedule, may be temporarily unavailable during this outage.

On campus:
If you are going to be on campus, there will be no service connectivity during this period. Attempts to utilize any system or network service from on campus during these hours may result in data loss. VPN Services will not be available.

Off campus:
Email: faculty/staff can access email by logging into https://outlook.office365.com.

Email: students can access email by logging to https://gmail.com and entering their Shoreline email address and password.

Canvas: users can access Canvas by logging into https://shoreline.instructure.com.

Upon completion of the maintenance, faculty and staff will receive an email that services have been restored.

TSS appreciates your cooperation and understanding during this outage.

Campus Network and Server Outage Mon., Dec. 23

On Monday, December 23, 2019 between approximately 7-10 a.m., Technology Support Services will be having some work completed to update and improve the electrical supply panel. This work will require a complete shutdown of all servers.

Completing this service will allow us to further implement new infrastructure to improve service and data access. During this period ALL on-campus network services will be unavailable. Some web-based applications, such as campus directory and class schedule, may be temporarily unavailable during this outage.

On campus:
If you are going to be on campus, there will be no service connectivity during this period. Attempts to utilize any system or network service from on campus during these hours may result in data loss. VPN Services will not be available.

Off campus:
Email: faculty/staff can access email by logging into https://outlook.office365.com.

Email: students can access email by logging to https://gmail.com and entering their Shoreline email address and password.

Canvas: users can access Canvas by logging into https://shoreline.instructure.com.

Upon completion of the maintenance, faculty and staff will receive an email that services have been restored.

TSS appreciates your cooperation and understanding during this outage.