All posts related to Technology Support Services

 

For your convenience, here are some useful links:

 

TSS Intranet Homepage

Contact TSS

A message from TSS: No need to power off at night

Just a reminder from the TSS office that with today’s desktop computers, there is no need to power them off at night. Actually, this is when most of the software updates are scheduled to run with Microsoft and others to keep your computer running at top efficiency. So shutting the computer down can cause more issues than it helps.

Simply sign out of your account and go home at the end of your workday.

Questions? Contact us at https://help.shoreline.edu/

OneDrive changes affecting Apple users of older MacOS versions

This information is intended for general knowledge and applicable to faculty or staff members using personal Apple products and accessing OneDrive for document storage from personal devices. All systems on campus fall within the required specifications.

The OneDrive engineering team is committed to bringing you the best, most secure, end-user experience possible. To support that commitment, the OneDrive Desktop application (sync client) will look to phase out support for Mac OS X Yosemite (10.10) and El Capitan (10.11). These changes will go into effect February 1st, 2019.

Note: Mac OS X Yosemite (10.10) has been out of mainline support since August 2017. Mac El Capitan (10.11) has been out of mainline support since November 1st, 2018.

How does this affect me?
– Existing OneDrive sync client installations on unsupported operating systems will stop updating. These clients will continue to run, but functionality will no longer be tested. It is not advised to continue to run on these unsupported operating systems.

– New installations on unsupported operating systems will be blocked.

– Bugs and issues found on or specific to unsupported operating systems will no longer be investigated or fixed.

What do I need to do to prepare for this change? 
To ensure a smooth transition we recommend that you upgrade your machine(s) to Mac OS X 10.12 or above before February 1st, 2019. We (Microsoft) do recommend updating to macOS Mojave 10.14 for the best experience.

As always, if you have any questions, comments, or concerns, please send an inquiry to the Help Desk  tss@shoreline.edu.

Lynda.com has become “LinkedIn Learning”

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Lynda.com has become “LinkedIn Learning” and we are upgrading as of December 18th, 2018.

All account and course information will be transferred to LinkedIn Learning.  The upgrade will require activation via an e-mail from LinkedIn Learning that you will receive.   Lynda.com will not be accessible during this upgrade to LinkedIn Learning.

Shoreline Community College wants to help you build your professional skills with Linkedin Learning. We are providing you with the same unlimited access to Linkedin Learning, an on-demand library of expert-led instructional videos in current technology, business, and creative skills to help you build your professional skills as you had available thought Lynda.com.

Please access your account via the Organizational Portal at: https://www.linkedin.com/learning
As before, click the “Sign in with your organization account” then enter your Student, Faculty or Staff email credentials and password.

If you have any questions please contact TSS at https://help.shoreline.edu/ or 206-546-5872.

Happy Learning!

Not another phishing email . . . .

In this ever-changing age of technology scammers, hackers, and malicious emails are difficult to stop. Our filtering system takes care of most of these emails; however, some still make their way through. There are many ways to decipher whether an email is legitimate or not. Sometimes this can take only a few moments to determine.

Definitions of fraudulent emails:
Phishing is the use of authentic-looking emails that are not personalized and are often purporting to be from a bank, government agency, or even your own organization. They are meant to trick you into responding with sensitive personal data. The email will typically direct the user to visit a website where they are asked to update personal information that the legitimate organization already has.

Spearphishing is a “targeted” attempt using personal information (your proper name, possibly a photo from a social media site, etc.) in order to steal sensitive information such as account credentials or financial information from a specific victim, often for malicious reasons.

Spoofing is the act of disguising a communication from an unknown source as being from a known, trusted source and can apply to emails, phone calls, websites, and more. Spoofing can be used to gain access to a target’s personal information, spread malware through infected links or attachments, bypass network access controls, or redistribute traffic to conduct a denial-of-service attack.

Spam is unsolicited junk email sent indiscriminately in bulk, often for commercial purposes.

One way to improve your ability to determine if an internal email is legitimate is to embrace the use of the new Shoreline email signature blocks. The College has established a standardized email signature for all employees to use. You can easily copy the approved email signature in your Outlook email account.

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This will ensure we are using consistent contact information across the College and help with identifying legitimate email content.

Once you believe you have received a phishing email in the SCC email account what do you do now?  If you have questions about its validity, simply deleting the email is sufficient. The TSS Department generally gets these emails as well as the rest of the college. If you feel something else about the email needs special attention by the TSS department then please contact us at https://help.shoreline.edu/

Reporting phishing to Technology Support Services:
When creating a Help Desk Ticket to advise TSS about a suspicious email, it would be helpful to include these things:

1) That this is an FYI message for us / or your specific concern
2) That you did not click on any links or type credentials of any kind or
3) You did respond to the phishing email, supplied your credentials, and now believe your email and account might be compromised along with any other details about actions performed or information provided.

For more detailed information on phishing emails, please refer to this link on our TSS web page.

Lynda.com has become “LinkedIn Learning”

lynda.png
Lynda.com has become “LinkedIn Learning” and we are upgrading as of December 18th, 2018.

All account and course information will be transferred to LinkedIn Learning.  The upgrade will require activation via an e-mail from LinkedIn Learning that you will receive.   Lynda.com will not be accessible during this upgrade to LinkedIn Learning.

Shoreline Community College wants to help you build your professional skills with Linkedin Learning. We are providing you with the same unlimited access to Linkedin Learning, an on-demand library of expert-led instructional videos in current technology, business, and creative skills to help you build your professional skills as you had available thought Lynda.com.
Please access your account via the Organizational Portal at: https://www.linkedin.com/learning
As before, click the “Sign in with your organization account” then enter your Student, Faculty or Staff email credentials and password.

If you have any questions please contact TSS at https://help.shoreline.edu/ or 206-546-5872.
Happy Learning!