All posts related to Technology Support Services

 

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Campus Network Outage Sat., Dec. 23

Saturday, December 23rd all campus networks will be unavailable between the hours of 7:00am and 12:00pm. Technology Support Services will be replacing the main campus switch to improve network service and connectivity.

If you are going to be on campus during this period, there will be no network or internet connectivity. Do not attempt to utilize any network services from on campus during these hours as data loss will occur. Email (accessible at mail.office365.com) and Canvas (accessible at shoreline.instructure.com) services will remain accessible from off campus during this outage.

An all-campus email will be sent out 15 minutes prior to disconnecting the networks reminding faculty and staff of the advertised outage. TSS appreciates your cooperation and understanding during this outage.

Technology Support Services Management and Leadership

Over the coming months, Gary Kalbfleisch, Director of Technology Support Services (TSS), will be taking intermittent leave from campus. During Gary’s leave times, Gavin Smith, Database/Web App Programmer, will step in as necessary. Campus users should continue to use the TSS Help Desk (tss@shoreline.edu) for routine issues.

When Gary is away (as indicated by an Outlook out-of-office message), questions about overall management of TSS can be directed to Gavin (gavinsmith@shoreline.edu; ext. 4792) or to Stuart Trippel, Senior Executive Director & CFO (strippel@shoreline.edu; ext. 4672).

AT&T install

Technology Support Services (TSS) is launching a pilot project to improve AT&T cellular coverage across campus. This 3-month pilot project with begin with the installation of cellular repeaters in the FOSS (5000) building. Technicians will be on campus this coming Wednesday afternoon, December 20th. You may expect some short duration minor disruptions like ladders in walkways, movement of ceiling tiles, and use of power tools as the technicians work to complete the installations. Daily operations and services should not be impacted.

Upon successful completion, additional sites will be scheduled for implementation. We appreciate your cooperation, patience, and understanding as we implement this exciting service expansion project. Should you have any questions, comments, or concerns, please contact Jim Miller at jrmiller@shoreline.edu or 206-546-5895.

TSS Summer projects 2017

While it was a crazy hot and dry summer, TSS was buzzing around campus working on behind the scenes projects!

*PC Lab Replacements:
1301       30 computers
1302       31 computers
1308       31 computers
Total      92

*Mac Lab Replacements:
2009       23 Computers
2026       23 Computers
2016        6 Computers
Total      52

*Created multifunction classrooms:
2516       12 Computers
1721         25 Computers

*Implementing the E911 call system
*Migrated from Windows 7/8 to Windows 10
*Upgraded 40 plus faculty/staff computers
*Moved the Japanese Hospitality Program from 5300 to 1400
*Created multi-faculty offices in 5300 and 2405
*Faculty and Staff office moves
*Replaced smart classroom computers in the 2000 building
*Implemented “Redirect folders” for students accounts. Previously students used “roaming profiles” that caused a delayed sign in and sign out.
*Created a new Employee Password Reset page to allow employees to reset their own password
*Upgraded the Shoreline Report Server to the newest version, allowing use of any browser instead of just Internet Explorer
*Created a Formstack-based online Continuing Education registration and payment system

TSS Performing Maintenance Fri., Oct. 20

This message is informational only as no interruption of services is expected.

TSS will be performing maintenance to upgrade campus storage services this Friday evening Oct. 20, between 5:00pm and 7:00pm. This upgrade is to correct the issues that caused the recent outages. Access to network shares and resources should not be interrupted. If this process cannot be completed without interruption, this upgrade will be rescheduled.