All posts related to Technology Support Services

 

For your convenience, here are some useful links:

 

TSS Intranet Homepage

Contact TSS

Microsoft Office 2019 – Coming to a system near you

Starting Monday, September 16, you may opt to install the latest version of the Microsoft Office desktop applications via Software Center a little early. This upgrade process is planned to be delivered to all systems automatically starting Friday, September 20th during the after-hours update and maintenance period. This has been scheduled during this period to minimize any disruption to normal operation.

One thing to note regarding the upgrade. Shortcuts. Any shortcuts on your desktop to Office applications will be removed and will not be replaced. Shortcuts located in your Taskbar will not be removed. These will need to be manually removed and have the updated application shortcuts added.

Should you have any questions, comments or concerns, please let TSS know.

IT Security Awareness Training

It is that time of year for IT Security Awareness Training!
Starting next week, you will receive a message with a link to the SANS Securing the Human Security Awareness Training. All Classified Staff and Administrators will have received an email with the link no later than Wednesday, August 21st, 2019. If you have not received the link by this date, please contact Ric Doike-Foreman (jdoikef@shoreline.edu ) letting him know you did not receive the email.

Classified Staff and Administrators are required to complete this training during work time.  Supervisors are required to allow staff the necessary time to complete this training by the due date.  The time required to complete this training is approximately 50 minutes and consists of 12 modules.  All modules must be completed by October 31.

TSS Director’s Note:
I would like to take a moment to emphasize the importance of this training by bringing to your attention the following:
The most common cause of data security compromise at the college is due to human error as a result of users falling victim to phishing scams. To date we only have suffered minor inconveniences from compromised accounts being used to propagate spam or phishing email. The possibility of a much more severe attack, such as ransomware, in which attackers encrypt your institutional data and demand payment for its recovery, is very real. There have been a number of high profile attacks in the news lately and schools’  systems are not immune. The Washington State Office of the Chief Information Officer (OCIO) requires that all employees receive annual security awareness training (Policy 141.10, Section 1.4(3)) in order to reduce the likelihood that you will become the entry point of such an attack. To be safe, always treat email messages with a degree of skepticism and question anything out of the ordinary. When in doubt, contact Technology Support Services (tss@shoreline.edu).

Gary Kalbfleisch
Director
Technology Support Services

 

Important: Campus power outage Mon. Aug. 5 to Tues. Aug. 6

Shoreline’s campus will be closed and without electrical power from 5 p.m. on Monday, August 5 until 7 a.m. on Tuesday, August 6, due to Seattle City Light’s work on the student residence hall.

  • Campus Access – Monday evening classes after 5 p.m. are canceled and there will be no access to any campus services or buildings (including the library) after 5 p.m.
  • Technology – The campus computer network, phones, website, and Canvas should remain available, however, as a precaution, employees are asked to save all computer files and turn off their computers by 5 p.m. on Monday
  • Refrigeration – Employees are asked to remove any perishable food or medications from campus refrigerators by 5 p.m. on Monday
  • Work Schedules – Classified staff scheduled to work during any part of this suspended operations closure will not be required to make up the time, per compliance with the collective bargaining agreement
  • Campus Grounds – Safety & Security will have additional personnel patrolling the grounds and monitoring buildings after dark, as well as directing traffic away from campus after 5 p.m.

Thank you for your patience as this important utility work is completed. The College website will be updated on Tuesday morning when power is restored. If you have any questions related to the closure, please contact Jason Francois, Director of Facilities, jfrancois@shoreline.edu.

Lynda.com is now Linkedin Learning

LinkedIn is a networking site designed specifically for the business community. However, with the merger of Lynda.com and its extensive video training content, their professional training division called “Linkedin Learning” continues to help grow and develop current technology, business, and creative skills that everyone can benefit from in their careers.

Shoreline Community College has the same educational access to these excellent training tools as we had with Lynda.com and wants to help you build your professional skills. Students, faculty & staff do not have to have a “Linkedin” account nor do they have to bind to a “personal Linkedin account” to use the site.

If prompted, just follow the specific sign-in instructions to continue, “Without connecting” to my Linkedin account.

Please access your account via https://www.linkedin.com/learning

As before, click the “Sign in with your organization account” then enter your Student, Faculty or Staff email credentials and password.

If you have further questions, please see the “Linkedin Learning Login Instructions” on the left side of the Technology Support Services page on the SCC website.

Happy Learning!

 

 

Campus wireless network maintenance Sat., May 11

Saturday, May 11th, a maintenance window of 7 a.m. to 10 a.m. has been allocated for wireless network maintenance. Technology Support Services will be performing maintenance on the wireless infrastructure to improve service and reliability. This maintenance will temporarily disrupt the wireless network communications on campus.

An all-campus reminder message will be provided 15 minutes prior to the start of the maintenance. Upon completion, another all-campus email will be provided indicating upon maintenance completion.

TSS appreciates your cooperation and understanding.