ctcLink: Updates & How to Get Help

Dear Faculty and Staff Colleagues, 

The ctcLink Project has a new Executive Sponsor – me!   

It’s been almost a year since Shoreline’s ctcLink Go Live date of February 28, 2022, and I want to recognize the hard work of so many dedicated staff and faculty who have gotten the College to this point with ctcLink. 

One year out, we are still in the “stabilization” phase of this project and have many issues to work through. Don’t worry – that is expected with such a large campus-wide (and statewide) project. Please hang in there; this project is a marathon, not a sprint, and we are making meaningful progress.  Continued training will be provided (including one today for all administrators at Shoreline).

As you encounter issues, please follow these steps: 

1.       Look for an answer in the Shoreline Support Center.    

2.       Ask friends for help: 

a.       Start with your supervisor and unit colleagues, who are most familiar with the processes in your department.  

b.       Ask statewide colleagues in your ctcLink area (sign up for state mailing lists here).    

3.      Get live help @ https://shoreline.edu/zoomroom Monday-Friday 9:00am-1:00pm & 2:00pm-4:30pm. 

4.      Submit a request for help at the Shoreline Support Center or email Support@shoreline.edu

Those help requests/tickets are tracked in a ticketing software called TeamDynamix and are resolved by a team of ctcLink Business Analysts, who will be coming out to department meetings soon so you can put faces to names

Finally, ctcLink has a new Project Manager: Ann Garnsey-Harter, Associate VP-Planning, Institutional Effectiveness, & Project Management. 

ctcLink training and support group phptp

We have come so far from our first ctcLink training sessions back in 2019! 


Jack Kahn 


ctcLink Executive Sponsor  

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