Good afternoon,
Today I have two important updates for you.
Student Communication Sent Today
This morning we sent out an e-mail to all students letting them know key details for the Spring Quarter. We also posted the content of the e-mail on Shoreline Today and sent a RAVE alert asking students to check their e-mail for an important update.
These e-mails contain three video links tailored for different groups of students.
- One group is returning students, those who have taken classes at Shoreline before.
- Another is for new students who applied prior to March 20, 2023.
- The last is for those students who applied on, or after March 20, 2023.
- These are students who came in after the ransomware incident and who don’t have access to a Canvas account yet.
I want to say a huge thank you to Rob Berg and Phillip King for their willingness to try something new with this communication. Together we wrote a script, recorded it, and Rob was able to turn all three videos around in one day! You can read the e-mail content here.
Email Signature/Auto-reply/Voicemail
Many of you have been asking for a script we can use for an away message or voicemail. Thank you for your patience while we have worked on this. Below, you will find approved messages you can use in your e-mail signature, voicemail, and auto-replies.
Email Signature:
The college has been affected by a ransomware incident that is temporarily impacting certain on-campus operations, so it may take longer to respond to your message. We deeply regret the inconvenience this has caused our Shoreline community, and we continue to work diligently to resolve this issue
Auto-reply:
The college has been affected by a ransomware incident that is temporarily impacting certain on-campus operations, so it may take longer to respond to your message. Your patience is appreciated. We deeply regret the inconvenience this has caused our Shoreline community, and we continue to work diligently to resolve this issue. We are committed to a culture of transparency and honesty in the Shoreline community and will continue to provide additional updates as appropriate. Please visit the Support website here for resources.
Voicemail*:
Hello and thank you for calling Shoreline Community College. The college has been affected by a ransomware incident that is temporarily impacting certain on-campus operations, so it may take longer to respond to your message. Your patience is appreciated. We deeply regret the inconvenience this has caused our Shoreline community, and we continue to work diligently to resolve this issue. We are committed to a culture of transparency and honesty in the Shoreline community and will continue to provide additional updates as appropriate. Please visit the Support website here for resources.
*If you need instructions for how to set up/change your voicemail, please see directions below.
Have a great night!
VOICEMAIL INSTRUCTIONS
Dialing into Voicemail
From your desk
Dial “5800” or press PHML button
Press “#”
Dial “xxxx” (your password) and “#”
From another desk
Dial “5800” or Press PHML button
Dial “xxxx” (your extension no.) and “#”
Dial “xxxx” (your password) and “#”
From off campus
Dial “546-5800”
Dial “xxxx” (your extension no.) and “#”
Dial “xxxx” (your password) and “#”
All of the features of the voicemail system can be accessed from off campus.
Four Steps to Setting up Your Mailbox
STEP 1: Creating a Personalized Greeting (off-campus/on campus)
Dial into voicemail
Press “8” for “Answering Options”
Press “1” for “Personal Greetings”
Press “1” for “Change Regular Greetings”
Choices: Press “1” for “External Greeting” OR
Press “2” for “Internal Greeting”
Press “1” to “Record Greeting”, wait for tone and begin speaking.
Press “* #” to stop recording.
STEP 2: Personal Referral Extension (“0#” target)
A referral extension is where the caller will be transferred to if he/she decides to 0# out instead of leaving a voice mail.
Dial into voicemail
Press “8” for “Answering Options”
Press “3” for “Personal Referral Extension”
Press “1” to “Change Referral Extension”
STEP 3: Recorded Name
Dial into voicemail
Press “8” for “Answering Options”
Press “4” for “Record Name”
Press “1” to “Record Name”
STEP 4: Changing your Password (up to 24 digits)
Dial into voicemail
Press “9” for “Mailbox Options”
Press “3” for “Password”
Note: Passwords are confidential and should be changed regularly.
Leaving and Sending Messages
Dial direct
Dial extension number–leave message after the tone
Guest access (leaving a message without ringing a telephone)
internal external
Dial “5894” or “4464” Dial “546-5894”
Dial extension or name Dial extension or name
Press “#” Press “#”
Leave message after the tone Leave message after the tone
Record and send message through your personal mailbox
Dial into voicemail
Press “1” to Record
Record message and press “* #” to stop recording
Dial the extension(s) and “#”
Press “#” when completed
Press “#” for regular delivery
- Transferring a caller to a voicemail box
Press the “transfer” button
Dial “4464”
Enter the extension number to transfer to
When prompted, hang up
Forwarding your phone to voicemail from your extension
This will allow a caller to go directly to your voicemail without ringing your phone.
Press # 91 4464
To cancel forwarding from your extension
Press ## 91
Day at a Glance 
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