System Outage Update March 31, 2023 

Good afternoon, 

On Monday morning we will be sending out an important communication to all students informing them of an important change with their Canvas login. 

Canvas Login Transferring to CTC Link on Monday 

Our teams have been working diligently over the past couple of weeks to find a way to allow new students to gain access to their Canvas accounts as we continue to experience a system outage due to the ransomware incident on March 20, 2023.  

I am happy to share that we have come up with a solution that will not only help new students, but will also streamline the process for existing students and employees. This is also a solution that mirrors what many other SBCTC colleges are doing to better serve their communities as well. 

On Monday April 3rd at 12:00pm, employees and students will be able to sign into Canvas using their ctcLink ID and password, instead of their Shoreline e-mail.  

A huge thank you to everyone involved in making this happen! 

Zoom Forums 

Next week we will continue to hold Zoom forums twice a week to provide ransomware updates and time for operational Q&A. If you have questions you would like to send ahead of each forum, please feel free to e-mail them to 

Policy 4123- Employee E-mail Forwarding 

Effective Monday, April 3, 2023 at 8:00am, TSS will be turning off all automatic forwarding rules that forward emails to external, accounts.  

As a reminder, Shoreline Community College Policy 4123 requires employees to use their Shoreline email accounts, or other College-authorized means of digital communications, to conduct all electronic communication connected with official College business, including but not limited to communications with students, employees, state and local agencies, advisory boards, community organizations, contractors, or others affiliated with official College business. 

Have a wonderful weekend and we’ll see you next week! 

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