Changes to Printed Quarterly Class Schedule

February 23, 2021 by Leave a Comment

Greetings,

I’m pleased to share that Shoreline is streamlining the way we make quarterly class schedule information available to prospective and current students. Starting in spring 2021, the College will roll out a new direct mail piece that will take the place of the printed Class Schedule, and students will be directed to the online Class Schedule as the primary source for specific class scheduling information.

What’s Changing:

  • The quarterly printed class schedule publication will be discontinued as of spring quarter 2021.
  • The College is launching a new quarterly mailed eight-page booklet to residential addresses in our district.
    • The first issue will be mailed in March. It will provide summary enrollment information about our instructional offerings and will drive people to the online Class Schedule to look for specific spring courses and sections.
    • Employees who typically review and edit the front matter of the printed class schedule will have an opportunity to review the mailer booklet before it goes to press.

What’s Not Changing:

Why Are We Doing This:

  • The high production costs of our quarterly printed class schedule are not sustainable.
  • The online Class Schedule is already the primary tool students use to locate class sections and times.
  • We are among one of the last colleges in our system that still prints the full schedule each quarter, resulting in fewer students expecting us to have one. 
  • During remote operations we do not have a way to widely distribute print materials to students on campus so the printed Class Schedule is not an effective way to advertise classes.
  • We are pivoting to proactively mail enrollment information to residential addresses in our district, reaching a broader audience than our printed Class Schedule ever did. This is similar to what our peers at Edmonds, Everett, North Seattle, and other colleges do in their districts.
  • We are preparing now for the fact that students will have new ways to access and print class scheduling information in ctcLink starting in 2022.

What if Some Students Want/Need a Printed Class Schedule:

  • Students who may prefer or require a hard copy of the quarterly class schedule can request help from a campus recruiter. Please contact Inez Olive for assistance (iolive@shoreline.edu).

Thank you!


Martha G. Lynn

Executive Director

Communications & Marketing

Filed Under: Announcements, PIO

Call for More Day of Learning Proposals

February 22, 2021 by Leave a Comment

Shoreline Faculty and Staff!

We’re extending the submission deadline for Day of Learning proposals to Monday, March 1st.  You can submit proposals HERE. Sessions will be in 50-minute blocks (presenters can request two back-to-back blocks) and facilitated online. They will need to follow accessibility standards and focus on this year’s theme: How Do We Foster Inclusive Change at Shoreline?

Facilitators do not need to be an expert on their proposed session topic; we are simply asking for proposals from employees who are passionate about issues related to diversity, equity, and inclusion. The Learning Team can provide some support to employees who want help in designing their session. Faculty and classified staff facilitators will be paid an hourly rate for leading their sessions on Day of Learning. Further details about dates and submission are below:

Proposal Submission Details:

  • To submit, fill out a Proposal Submission Form
  • Submissions are due by March 1st
  • Sessions will 50 minute blocks (you can request two back-to-back blocks)
  • If you submitted a proposal last year, we encourage you to submit again
  • If you have questions, please email both Jonathan Molinaro (jmolinaro@shoreline.edu) and David Isaac (disaac@shoreline.edu)   

This Year’s Theme:

How Do We Foster Inclusive Change at Shoreline? Diversity. Equity. Inclusion. We know these words are part of Shoreline’s values, but a lack of consensus on their meaning has made it difficult to embody them and facilitate sustainable changes on our campus. Key questions also face us: How can we navigate difficult conversations about campus culture? How do our unique perspectives shape our understanding of institutional inequities? The goal for this year’s Day of Learning is to learn skills and gain knowledge that will create a more inclusive campus culture for supporting each other and serving our students. While engaging in sessions that center DEI, we will put our shared definitions into individual and collective action, and continue to work on our ongoing commitment to inclusive excellence and institutional change. 

Jonathan Molinaro
Associate Dean, Transitional Studies

Filed Under: Announcements, Workshops & Trainings

Need Help Setting Up Virtual Communication Tools for Your Department?

February 19, 2021 by Leave a Comment

As the College continues to operate remotely, TSS, Communications & Marketing, and eLearning have developed guidance for campus departments about accessing virtual phones, online appointments, Zoom rooms, and live chat to to ensure students and the public are able to effectively reach offices and services.   

Campus Phones:

  • Campus phone lines can be checked off campus by following TSS Voicemail Instructions. 
  • If you need to place phone calls from off campus, one option is to use your home or mobile phone. If you would prefer not to do that, an option is to use virtual phone software.  

Virtual Phones:

There are two virtual phone line options for employees. For help getting set up with a virtual phone, please email tss@shoreline.edu. 

  • GoToConnect: For employees whose jobs involves a large number of phone calls, the College has purchased a limited number of licenses to use a virtual phone system called GoToConnect. This allows you make phone calls and send texts from your computer or from a mobile phone app using a new phone number that is not your own. These can also be set up with phone lines multiple people can answer, shared voicemail, routing, etc., as has been done for Cashiering, Enrollment Services, and Financial Aid. It’s important to note that we have used nearly all of the licenses we purchased for this and are only making it available to employees for whom making and receiving phone calls is a major part of their job. 
  • Google Voice. For employees who don’t qualify for GoToConnect, we provide instructions for using the free Google Voice system. It also lets you place phone calls and send texts using a website or a mobile phone app, and those texts and phone calls use a new phone number that is not your own.  

Online Appointment Scheduling:

Departments that would like to publish available time slots for student or employee appointments online may request Microsoft Bookings. For help getting set up with a Bookings site, please email tss@shoreline.edu. 

  • Bookings allows students or employees to select appointment times you establish, and once booked, the appointment can show up in the Outlook calendar of the employee hosting the appointment. You can establish multiple employees to show in the calendar, multiple appointment types, open/closed hours, etc. (For example, see the TSS Equipment Pickup & Return calendar.) 
  • Bookings can also be configured to send email and text message reminders to the appointment requester. 

Zoom Rooms:

Zoom rooms work well for use in one-on-one scheduled appointments or group meetings/webinars with pre-invited attendees, but not as well as a primary initial point of contact for students or the public. For assistance with Zoom, please contact Classroom Support Services (media@shoreline.edu). 

  • It’s recommended that departments provide a Zoom link to students or the public once they are in initial contact with them via phone, email, or chat, rather than using an open “waiting room.” 
  • Zoom “waiting rooms” used as an initial point of contact demand a high staffing burden, can’t be shared among multiple employees, and do not create clear expectations for those waiting in the queue, which creates a high risk of them abandoning the room before they are served.  
  • Zoom “meetings” are designed to be a collaborative event for two or more attendees with all participants being able to screen share, turn on their video/audio, and see who else is in attendance. (Great for one-on-one appointments or small groups where it’s acceptable for people to interact directly with each other). 
  • Zoom “webinars” are designed for large events and public broadcasts where the host and panelists can share their video, audio and screen. Attendees are view-only but have the ability to interact via Q&A, chat, and answering polling questions. (Great for events, town halls, info sessions). 

Live Chat:

For 2021-22, the College has limited live chat capabilities available through ZenDesk Chat that is restricted to the Contact page and International Education page of the website. A SEM sub-group will be assembling to explore and assess campus-wide live chat needs, requirements, and tools. Additional information about this will be shared with the campus as it becomes available. 

Thank you!

Filed Under: Announcements, PIO, TSS, Virtual Campus

Changes in Campus Outreach & Recruitment Structure

February 19, 2021 by Leave a Comment

Dear Colleague, 

As part of our continued Strategic Enrollment Management (SEM) efforts, there will be a change in the structure of the College’s outreach and recruitment work to improve incoming students’ experience as they engage, enroll, and onboard at Shoreline. 

After soliciting input from staff in these areas, a new Department of Outreach & Recruitment will be formed with existing staff as of February 22: 

  • Inez Olive, Outreach Recruiter, will become the lead for this area as Director of Outreach & Recruitment 
  • Russell Dorsey, Outreach and Recruitment Support Specialist 
  • Susie Schroeder, Recruitment & Enrollment Communications Specialist
  • Amy Stapleton, Outreach Recruiter 

The new team will report to Lisa Malik, Acting Dean of Access and Advising, and will continue to partner closely with Communications & Marketing and Workforce Education. The change will allow for greater internal coordination opportunities as students flow from recruiters, to Enrollment Services, Financial Aid, Advising, and other student service areas. 

No new positions were created in this process and salary adjustments for additional responsibilities were accomplished through savings from other position changes in the Office of Students, Equity & Success. 

Respectfully,

Cheryl Roberts, Ed.D.
President

Filed Under: Announcements, Comings & Goings, PIO

Save the Date: Day of Learning is April 30!

February 16, 2021 by Leave a Comment

Dear Colleague, 

Please mark your calendars for our all-campus Day of Learning event this spring! This will be an exciting opportunity for us to take a day to come together virtually, learn together, and build on our great legacy of creating an inclusive campus culture of support and care. The Diversity, Equity and Inclusion Learning Team (DEI-LT) is working hard to develop the day’s content and coordinate the logistics with key associate deans to make this a successful event for all of us. 

2021 Day of Learning 

This year’s event will take place on Friday, April 30, 2021, 8 a.m. – 4 p.m. 

  • The Day of Learning Intranet page will be updated shortly and will be a centralized place where you can find event information. 
  • A SharePoint site is being built now, where all event links, schedules, and learning materials will be stored (this link will be added to the Intranet page in the near future). 
  • Additional pre-event learning opportunities will be shared with you via email in advance of the event. 
  • All staff and full-time faculty are expected to participate in this daylong event; part-time faculty are welcome to attend but are not required to participate. 
  • Classes will be canceled, and campus services will be closed on this day to facilitate maximum employee participation. 

This Year’s Theme is “How Do We Foster Inclusive Change at Shoreline?” 

Diversity. Equity. Inclusion. We know these words are part of Shoreline’s values, but a lack of consensus on their meaning has made it difficult to embody them and facilitate sustainable changes on our campus. Key questions also face us: How can we navigate difficult conversations about campus culture? How do our unique perspectives shape our understanding of institutional inequities? The goal for this year’s Day of Learning is to learn skills and gain knowledge that will create a more inclusive campus culture for supporting each other and serving our students. While engaging in sessions that center DEI, we will put our shared definitions into individual and collective action, and continue to work on our ongoing commitment to inclusive excellence and institutional change. 

Please watch for additional information in the coming and weeks, as we build out more pre-event learning opportunities for you. Looking forward to engaging in this important work together. 

Respectfully, 

Cheryl Roberts, Ed.D.
President

Filed Under: Announcements, Events, Workshops & Trainings
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