Lynda.com Login Information and Instructions

November 10, 2015 by Leave a Comment

lynda logolynda.com Log on information
Many staff members are wanting to do some training on Lynda.com but seem to be having some difficulty signing into the website. Here are the procedures that we recommend at this time.

Open a browser and in the address line type Lynda.com. In the top right corner you’ll see the words “Log in” so please click there.

In order for the website to know that you are associated with the Shoreline Community College account, we are finding that it is best that you:

1) Click on the “Organization” tab BEFORE you just try to log in.

2) Then log in with your full school email and password
Screen Shot 2015-11-10 at 10.24.44 AM

The site says you can log on “either this way OR that.” But we are finding that making sure to put in the Organization first helps link the authentication to our school credentials.

Also not all browsers are the same so the layout may look different. Just be sure to look for something similar to the image below:

Screen Shot 2015-11-10 at 10.25.19 AM

And if it doesn’t work in one browser, try it in another (Firefox, Chrome, Internet Explorer)

Again, 2 steps after clicking the log in tab . . .

Type the organization in first (http://www.shoreline.edu).

Then log in with your full (first.last@shoreline.edu) email and password.

Thank you
Deann Larsen  

Filed Under: Announcements, TSS Tagged With:

TSS Message Regarding Windows 10 and VPN

October 20, 2015 by 1 Comment

windows10
Please ensure you read and understand all the processes involved prior to upgrading any software or hardware. Always perform a backup just in case. Technology Support Services may offer advice, but cannot support personal systems, devices, or software.

Quite a number of staff have become Win10 curious and are looking to make an upgrade. Most applications, configurations, etc. will migrate successfully (sometimes kind of slowly) to Windows 10. Some of your older programs that would not run in Windows 8, but would in Windows 7, will more than likely be Windows 10 friendly and work.

Windows 10… For the win?!?
Those who are looking to upgrade your personal systems to Windows 10 and use the SCC VPN, it is recommended you consider waiting to upgrade until the new VPN solution is announced; or at the very least complete the clean install upgrade if moving to Windows 10.

The new VPN solution should be announced soon. We will keep you advised. Take some time and visit this page to help you decide which way works best for you.

Making the move…
If you decide to make the move, it is advised you proceed with a clean install. This involves making sure you back up all your data and have access to your applications for reinstallation prior to doing the upgrade. (Do you have the install disks for your older software?) It also does not always allow for a roll back in the event the upgrade fails. The clean install removes all configuration settings, data, and programs. This is the method by which the college’s VPN Client, upon reinstallation, will successfully work.

However, you have chosen the in-place upgrade route. Completing an in-place upgrade will require additional configuration steps that may not work for you. You can find more information here.

Windows 10…for the loss…Now what do I do?
Fortunately, should the upgrade process misfire and result in an unusable system, or you simply decide you do not like Windows 10 and want your old system back, in most cases you can roll back into your previous configuration.

You have 30 days from the point of installation to return to your previous operating system. Visit this page for how to complete this process.

Again, the Shoreline Community College TSS Department cannot offer support to your personal devices.

Filed Under: Announcements, TSS Tagged With: ,

TSS Summer Accomplishments

October 14, 2015 by 1 Comment

It was a very busy and productive summer for TSS. Here are some highlights of what we accomplished:

Over 250 NEW computers were installed, including:
60 Smart classroom computers
50 Faculty/Staff computers
41 Testing center & CASAS lab computers
16 Ebbtide, Spindrift and Community Integration Program computers
18 CNC lab computers in 2502B
25 ESL lab computers in 1721
22 VCT lab computers in 2010
12 Math Learning Center computers
20 new tablets for the Advising & Counseling center

Moves:
Relocated library and TSS staff to accommodate learning center moves
Relocated Math Learning Center and Writing & Learning Studio to the library
15 Palates of old computers and equipment were prepared for surplus

Network and Infrastructure Upgrades:
22 virtual servers were migrated to new hardware
Implemented virtualized HP access to support access across multiple platforms
Implemented a new firewall and Virtual Private Network system
Increased server room and library bandwidth by a factor of 10

Additionally
Successfully completed independent triennial network security audit
Prepared 25 I-DEA grant Laptops with new Hot-Spots for checkout

Filed Under: Announcements, TSS

Tips for Using Windows 10 on the Smart Classroom Computers

September 22, 2015 by Leave a Comment

windows10TSS replaced 60 smart classroom computers over the summer and upgraded all smart classroom computers to Windows 10.  Windows 8 was such a radical overhaul of Microsoft’s desktop operating system that may people avoided the upgrade. Windows 10 looks and functions much more like the Windows 7 that most people are familiar with, but there are a few differences. Most notably, Microsoft now requires that accounts have passwords. The guest account username and password for the smart classrooms is on a sticker on the keyboard and/or monitor. Otherwise you can login with your credentials as before. TSS staff will be out and about tomorrow morning (Wed., Sept. 23) to provide assistance with the smart classroom equipment. The TSS help desk can be reached at x5872 or tss@shoreline.edu. Below are a few tips you may find useful:

To login to Windows enter your credentials at the login screen.  If someone else is already logged in but the screen is locked select “other user” at the lower left hand side of the screen to enter your credentials.

To logout click on your username at the top of the start menu.  You can also choose to login as a different user from there if desired.

To shut down or reboot the computer click the power icon at the bottom of the start menu.

Here are some useful short cuts.  These involve key combinations (+) that include the “Windows” key which is the key on the lower left side of the keyboard with the windows symbol on it.

Windows logo key + D = Display the desktop/return to previous view toggle.

Windows logo key + X = Open the Quick Link menu (same as right click on start menu icon).

Windows logo key + E = open file explorer.

Windows logo key + L = Lock your PC or switch accounts.

See more short cuts here. 

Filed Under: Announcements, Faculty, TSS Tagged With: ,

Windows 10 in Smart Classrooms

August 12, 2015 by Leave a Comment

Screen Shot 2015-08-12 at 3.00.56 PM

Filed Under: Announcements, TSS Tagged With:
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