Ever get a message that you need a software update? If so, you can go to the software center to do the install and get things rolling again. Click here for easy peasy instructions how if you’re on Windows 8.1 operating system.
TSS Software Center Can Help With Software Updates
April 24, 2015 by Leave a Comment
From TSS: Lync is now Skype for Business — See What’s New
April 16, 2015 by Leave a Comment
If you already use Skype to stay in touch with friends and family in your life away from work, you’ll appreciate the power and simplicity of Skype for Business where it’s easy to find and connect with co-workers. And you can use the devices you already have to reach businesses through an enterprise-grade, secure, IT-managed platform. If you’re coming to Skype for Business from Lync, you’ll recognize all of the features you already use but in a fresh new interface with simplified controls and some great new additions:
- New look and feel
- Call via Work
- Skype directory integration
- Dual user experience
- Call Monitor
- Rate My Call
- Quick access to call controls
- Emoticons
Wanna know more? Read more here.
Need Help? Fill Out a TSS Help Desk Ticket – Here’s How!
March 9, 2015 by Leave a Comment
Just a reminder, that there are several ways to find the new link for filling out a TSS Help Desk ticket. You will need your Shoreline user name and password in order to log in and generate a ticket.
Outlined below, are the avenues used to create a ticket immediately and have it added to the TSS’s help desk queue:
*The most direct way is to type help.shoreline.edu in the address bar of any web browser.
* From the SCC homepage type shoreline.edu/tss in the address bar and you will see the link:
TSS Help Desk
* From the INTRANET – Click on the tss link, then click “Contact Us”, and you will see the link for help.shoreline.edu
* From your school email account, send an email message to: tss@shoreline.edu This will create a TSS Help Desk ticket. Please provide as much detail as possible about your issue.
If you feel the need to make a phone call to the help line (206-546-5872) and you reach voicemail (as we are on the line, away from our office or during evening hours) please provide detailed information in order to help us expedite your request:
1) Give us your first and last name
2) Contact phone number
3) What room this issue is taking place in
4) A detailed account of your issue.
We are working hard to provide our services quickly and efficiently to the SCC community.
Thank you!
SCC Technology Support Services – Team
Technology Support Services Migrating Email to Exchange Online
March 4, 2015 by Leave a Comment
Technology Support Services is in the process of migrating email to Exchange Online, a service of Microsoft Office 365. Email that is currently hosted on-premises at Shoreline Community College will be migrated over the coming weeks and you will receive an email with further details of the date.
You will continue to be able to access your email from anywhere via mail.shoreline.edu.
Additionally, you will have access to new features of Outlook Web App (OWA) along with the ability to use Office mobile apps which have been designed for iOS (iPhone & iPad) and Android.
But wait, there’s more!
Other features of Microsoft Office 365 are also available to you immediately including home use versions of Office 2013 for Windows and Office Mac 2011 as well as online versions of Word, Excel, PowerPoint, OneNote, and OneDrive for Business. Presence notification, instant messaging, desktop & application sharing, and audio or video chat are available via Lync.
The Office 365 for business learning center is your place to learn more about using and managing these services and programs.
If you have any questions please contact Technology Support Services (TSS) at: help.shoreline.edu or via phone or email at 206-546-5872 or tss@shoreline.edu
Thank you,
Kevin Severud
Technology Support Services
Shoreline Community College
SBCTC Computer Disruption This Presidents’ Day Weekend
February 9, 2015 by Leave a Comment
The State Board for Community and Technical Colleges will complete a required move of its online servers and systems over President’s Day weekend. This means State Board-related systems and services will be unavailable between 5 p.m., Friday, Feb. 13, and 5 a.m., Tuesday, Feb. 17. This weekend was chosen as the least disruptive to normal college operations.
The unavailability of these servers and systems will affect ALL staff, faculty and students’ ability to access some computing systems. See a partial list below.
AFFECTED SYSTEMS (not an exhaustive list):
Things that affect mostly students:
- Registration, online and in-person
- Cashiering & tuition payment, online and in-person
- Financial aid
- Bookstore
- Unofficial Transcripts
Things that affect mostly employees:
- HP login (Secure92/Reflections)
- Instructor Briefcase
- Payroll/Personnel Mgmt
- ByRequest Digital Report Distribution
- Student Management System
- Financial Management System
- Local report data update
- FMS Query data update
UNAFFECTED SYSTEMS
- Campus network, X: drive, H: drive, S: drive, etc.
- Campus computer labs
- College email and phone system
- Canvas
- College website, except parts dealing with student registration & Instructor Briefcase
What do you need to do?
Expect that State Board-related systems and services will be unavailable between 5 p.m., Friday, Feb. 13, and 5 a.m., Tuesday, Feb. 17. Any work or projects requiring these systems and services should be completed by Feb. 13. Unfinished work and projects will need to wait to be completed after the data-center move is complete Feb. 17.
Questions?
If you have any questions, please contact TSS, tss@shoreline.edu and thank you for your cooperation.
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