Verify your wireless network connectivity

October 8, 2019 by Leave a Comment

Technology Support Services provides three basic wireless networks to support the campus community with their mobile devices. They are “SCC Staff”, “SCC Student Wi-Fi”, and “SCC Event”.

 

Technology Support Services would like to ask that you verify your wireless connections and ensure you are connecting to the appropriate wireless network. Please remove any incorrect previously used wireless connections. Here is a quick breakdown of the advertised wireless networks and the campus community they serve:

     SCC Staff — Faculty, Staff, and Administration

     SCC Student Wi-Fi — Students

     SCC Event — Visitors and Campus Events

If you are uncertain on how to accomplish connecting to a different wireless network or removing wireless connections, please reach out to the TSS Help Desk via email at tss@shoreline.edu or phone at 206-546-5872. They will be happy to assist you in verifying your connection and getting you connected to the correct wireless network.

Filed Under: Announcements, TSS

CANCELED: Campus Network and  Server Outage Saturday, October 19, 2019

October 3, 2019 by Leave a Comment

***Due to scheduling conflicts, the campus network and server outage scheduled for Oct. 19 is canceled. Stay tuned for more information about rescheduling.***  

ORIGINAL MESSAGE:
On Saturday, October 19, 2019 approximately between 7:00 am and 10:00am, Technology Support Services will be having some work completed to update and improve the electrical supply panel which will require a complete shutdown of all servers. Completing this service will allow us to further implement new infrastructure to improve service and data access. During this period ALL on-campus network services, including the college website, will be unavailable. Reminders on this will be pushed to the listservs reminding faculty and staff of the advertised outage.

On campus:
If you are going to be on campus, there will be no service connectivity. Do not attempt to utilize any system or network service from on campus during these hours, as data loss may occur. VPN Services will not be available.

Off campus:
Email: faculty / staff can access email by logging into https://outlook.office365.com.
Email: students can access email by logging to https://gmail.com and entering their Shoreline email address and password.
Canvas: users can access Canvas by logging into https://shoreline.instructure.com.

Upon completion of the maintenance, faculty and staff will receive an email that services have been restored.

TSS appreciates your cooperation and understanding during this outage.

Filed Under: Announcements, TSS

Campus Network and Server Outage  Saturday, October 19, 2019

September 23, 2019 by Leave a Comment

On Saturday, October 19, 2019 approximately between 7:00 am and 10:00am, Technology Support Services will be having some work completed to update and improve the electrical supply panel which will require a complete shutdown of all servers. Completing this service will allow us to further implement new infrastructure to improve service and data access. During this period ALL on-campus network services, including the college website, will be unavailable. Reminders on this will be pushed to the listservs reminding faculty and staff of the advertised outage.

On campus:
If you are going to be on campus, there will be no service connectivity. Do not attempt to utilize any system or network service from on campus during these hours, as data loss may occur. VPN Services will not be available.

Off campus:
Email: faculty / staff can access email by logging into https://outlook.office365.com.
Email: students can access email by logging to https://gmail.com and entering their Shoreline email address and password.
Canvas: users can access Canvas by logging into https://shoreline.instructure.com.

Upon completion of the maintenance, faculty and staff will receive an email that services have been restored.

TSS appreciates your cooperation and understanding during this outage.

Filed Under: Announcements, TSS

Microsoft Office 2019 – Coming to a system near you

September 16, 2019 by Leave a Comment
Starting Monday, September 16, you may opt to install the latest version of the Microsoft Office desktop applications via Software Center a little early. This upgrade process is planned to be delivered to all systems automatically starting Friday, September 20th during the after-hours update and maintenance period. This has been scheduled during this period to minimize any disruption to normal operation.

One thing to note regarding the upgrade. Shortcuts. Any shortcuts on your desktop to Office applications will be removed and will not be replaced. Shortcuts located in your Taskbar will not be removed. These will need to be manually removed and have the updated application shortcuts added.

Should you have any questions, comments or concerns, please let TSS know.

Filed Under: Announcements, TSS

IT Security Awareness Training

August 15, 2019 by Leave a Comment
It is that time of year for IT Security Awareness Training!
Starting next week, you will receive a message with a link to the SANS Securing the Human Security Awareness Training. All Classified Staff and Administrators will have received an email with the link no later than Wednesday, August 21st, 2019. If you have not received the link by this date, please contact Ric Doike-Foreman (jdoikef@shoreline.edu ) letting him know you did not receive the email.

Classified Staff and Administrators are required to complete this training during work time.  Supervisors are required to allow staff the necessary time to complete this training by the due date.  The time required to complete this training is approximately 50 minutes and consists of 12 modules.  All modules must be completed by October 31.

TSS Director’s Note:
I would like to take a moment to emphasize the importance of this training by bringing to your attention the following:
The most common cause of data security compromise at the college is due to human error as a result of users falling victim to phishing scams. To date we only have suffered minor inconveniences from compromised accounts being used to propagate spam or phishing email. The possibility of a much more severe attack, such as ransomware, in which attackers encrypt your institutional data and demand payment for its recovery, is very real. There have been a number of high profile attacks in the news lately and schools’  systems are not immune. The Washington State Office of the Chief Information Officer (OCIO) requires that all employees receive annual security awareness training (Policy 141.10, Section 1.4(3)) in order to reduce the likelihood that you will become the entry point of such an attack. To be safe, always treat email messages with a degree of skepticism and question anything out of the ordinary. When in doubt, contact Technology Support Services (tss@shoreline.edu).

Gary Kalbfleisch
Director
Technology Support Services

 

Filed Under: Announcements, TSS
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