At approximately 1:00 p.m. today, Canvas experienced a nationwide outage impacting access to online courses and related services. At this time, we have not received confirmation regarding the cause of the outage or an estimated timeline for restoration of service.

The college is actively monitoring the situation and remaining in communication with relevant partners as updates become available. 

Our Incident Response Team will reconvene tomorrow morning to discuss possible next steps should this become a prolonged outage.

In the meantime, please make sure you are communicating directly with your students regarding any course impacts or alternative arrangements. Faculty may access directions for pulling class rosters and student email addresses from ctcLink.

We understand the disruption this may cause for students, faculty, and staff and appreciate your patience as we work through the situation. Additional updates and guidance will be shared as more information becomes available.

Shoreline College is aware of a recently reported cybersecurity incident involving Instructure, the company that provides Canvas. According to public reporting, the threat actor claims the incident involved data associated with approximately 9,000 educational institutions worldwide. This incident was not limited to Shoreline College. Instructure has stated that its investigation is ongoing and that the incident has been contained.

Based on Instructure’s current update, the information involved may include certain identifying information for users at affected institutions, such as names, email addresses, student ID numbers, and messages among users. We also want to clarify that our Canvas environment does not store additional user contact or sensitive personal information such as addresses, financial information, dates of birth, Social Security numbers, or other government identifiers.

Instructure has also reported taking precautionary steps, including revoking privileged credentials and access tokens, deploying security fixes, rotating certain keys, and increasing monitoring across its platforms.

Because names, email addresses, student ID numbers, and Canvas messages may have been involved for some affected institutions, please be alert for suspicious emails that reference Canvas, coursework, enrollment, grades, financial aid, or account access. Do not click unexpected links, open unexpected attachments, or provide your password or personal information in response to an unsolicited message.

Please remember:

• Shoreline College will never ask for your password by email, text, or phone.
• Use only official college websites and login pages to access Canvas and other college services.
• Report suspicious messages to Technology Support Services (TSS) at support@shoreline.edu.

If you experience trouble accessing a Canvas-integrated tool, you may be asked to check the “authorize” button when any external tools are launched. This includes textbooks and external applications like Panopto. You may also reach out to eLearning Services to ask for assistance at elearning@shoreline.edu.

At this time, we are continuing to monitor Instructure’s status and updates and will share additional information if we learn more about the impact to our users.

Thank you for your attention and caution.

Free Mental Health First Aid Training Offered at Shoreline Community College!

Shoreline Community College Counseling Center is offering free Mental Health First Aid (MHFA) training for our campus community. MHFA is a research-supported international education program developed to teach adults how to recognize and respond to signs and symptoms of mental health and substance use challenges. MHFA is a skills-based course that gives people the tools to assist someone who might be struggling with mental health or substance use challenges and connect them with appropriate support and resources. To date, 2.5 million people across the United States have been trained in MHFA.

Just as CPR helps those without clinical training assist an individual having a heart attack, MHFA prepares participants to interact with a person experiencing a mental health crisis. Mental Health First Aiders learn a 5-step Action Plan that guides them through reaching out and offering appropriate support.

With support from the Counseling Center, this training (valued at $170.00/participant) is FREE to Shoreline Community College employees and students.

Training Details:

We are currently offering a blended training which includes:

• 2-hour, self-paced online training prior to the in-person training and
• 6.5 hour in-person training

This quarter’s in-person training is scheduled for:

• Friday, June 5th, 9:00am-3:30pm

The self-paced online training must be completed prior to attending the in-person training.  You must complete the online and in-person training to become a certified Mental Health First Aider. MHFA certification lasts for 3 years.

Please email Gwyn Hoffman-Robinson at gehoffman@shoreline.edu to register and/or find out more information. Please note registration is limited and a waiting list will be started when capacity is reached. Once registered, details as far as room location, etc. will be shared.

Buildings 800 and 2300 have been officially handed over to Bayley for phase 2 of the Bracken project. Preparation for demolition has begun according to the following schedule:

Building 2300

• 4/22 – 4/27: Abatement
• 4/27 – 5/12: Full Demolition

Building 800

• 4/24 – 4/28: Abatement
• 4/29 – 5/14: Full Demolition

In preparation for the demolition of Building 2300, Wartel will temporarily shut off power to Buildings 2000 and 2100 this Thursday, 4/23, from 5am – 6:30am. This outage is necessary to safely disconnect Building 2300 in preparation for its scheduled demolition.

We appreciate your patience during this necessary prep work.  Feel free to reach out to Facilities if there are any questions.