This Tech Works Great! Technology Support for Faculty & Staff

September 19, 2025 by Leave a Comment

The Fall quarter is here, and we want you to succeed in using classrooms, technology on campus and hosting events. We know it does not always work out that way, and that try as we might, the technology is not as intuitive as we hoped.

Keep this list of places to contact to get assistance when it goes awry. All of these create tickets that multiple people can see and track. So, if your go-to support person is not available, someone else can step in.

Response times do vary, and some of us need more time to get things organized to best help you.  

  • Classroom Projectors, sound, and podium – email media@shoreline.edu or call 206-546-6966, if you have to leave a message, please let us know a phone or email to contact you back. 
  • Can’t login? Computer is not working, need access to apps and software – email support@shoreline.edu or call 206-546-5872. Please give as much information as possible so we can get the right person to help you. 
  • Planning an event? This guide will connect you to where you need to go and all the people involved in event planning. Click Room Rental Request to get to the form: Service – Internal Event Request. 
  • Is Canvas not working? Panopto on the fritz? Want to record your lectures in the new POD recording room? Do you need a zoom account? Email elearning@shoreline.edu or call 206-546-6966. 
  • There are articles and how-tos in the support center https://support.shoreline.edu/, logon as an employee with your network account and find answers to your tech questions and more. 


We look forward to helping you! 

TSS, CSS, eLearning, Learning Resources 

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Join Us for Puzzling Lunch with eLearning Every Monday Starting 6/3

May 28, 2024 by Leave a Comment

eLearning invites you to puzzle through lunch with us on Mondays, starting June 3. We always have an easy puzzle and a more challenging puzzle available to work on. For remote folks, we can do puzzles online via Zoom!

Bring your lunch, your coworkers and classmates and even puzzles to swap!

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Welcome Dr. Jessica Custis as 2023-2024 eLearning Faculty-in-Residence

September 26, 2023 by Leave a Comment

eLearning is excited to announce Dr. Jessica Custis (she/her) is the eLearning Faculty-in-Residence for 2023-2024!

Dr. Custis will be leading a faculty learning community focused on exemplary online teaching from 12:30-1:30pm on the 3rd Tuesday of every month, with the first meeting occurring on Tuesday, October 17th in Room 1701. She is also available as a resource for faculty directly via email, or by appointments, etc. Reach out to her at jcustis@shoreline.edu.

Dr Custis is a third-year tenure track Professor in the Business Administration Department and Faculty Advisor for the newly launched BIDA Degree Program at Shoreline Community College. Before becoming an instructor at SCC, Dr. Custis’s career was focused on program management and digital innovation in the technology industry. She was also an adjunct instructor at Seattle University. Dr. Custis holds a Doctorate in Education from Northeastern University, where her dissertation examined how process improvement tools, specifically a Kaizen Event, can improve large technology companies’ digital transformation initiatives. She also holds a Master’s Degree in Human Resources Management from Northeastern University and a Bachelor of Arts in Business Administration from Antioch University, and is a certified Project Management Professional (PMP) and a Lean Six Sigma Greenbelt. Through Shoreline, she completed the Gardner Institute’s Equity in Retention Academy, is a former member of Shoreline Community College’s DEIA (Diversity, Equity, Inclusion & Accessibility) Advisory Committee, and is a current Search Advocate Group member.

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Publishing through Pressbooks

May 8, 2023 by Leave a Comment

Interested in publishing your own course materials?

Come learn about Pressbooks, an open publishing tool. Justin in eLearning and Caitlan in the Library will provide an introduction to Pressbooks, including some of the basics on using Pressbooks to publish course materials. We will also talk about how faculty and staff can take advantage of the SBCTC (State Board of Community and Technical Colleges) Pressbooks subscription this year.

When: Tuesday 5/16/23 from 1:00-2:00pm

Where: Online

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Shoreline CC Faculty OER Institute 2023

October 14, 2022 by Leave a Comment

The Shoreline CC Library and eLearning are hosting the first-ever OER (Open Educational Resources) Institute for Shoreline Community College faculty in Winter/Spring 2023! This is a paid opportunity through the Shoreline CC Innovation Fund for you to create or incorporate OER in your classroom.

Here is the url to the application form. Applications are due by Friday, November 4th. Applicants will be notified by Friday, November 18th. The institute will take place via Canvas (including asynchronous and some synchronous content) in Winter 2023 and continues through Spring 2023.

Here is a link to the Opening Week 2023 SCC OER Faculty Institute presentation slides for more details.

Please also contact Caitlan Maxwell, cmaxwell@shoreline.edu if you have questions about the institute. Feel free to contact us in the library or in eLearning if you have any general questions about OER (doesn’t have to be related to the institute) as well! We’d love to hear from you!

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