Dear Campus Community,

Good news!  The Shoreline network connection for campus has been restored. 

We have received more information on the outage we experienced today and have confirmed that the fiber connection had some integrity issues in two spots, one near our campus and one about four miles out. These issues caused the Shoreline network to lose connectivity. While this is not an issue that originated at the College it is one that impacted us. Thankfully the technicians were able to get it fixed quickly allowing our connection to be fully restored.

Students and staff, please continue to check in with your instructors and supervisors for instructions about evening classes and activities.

If you have any questions, please contact Jason Brandon, Executive Director of TSS jbrandon@shoreline.edu

At approx. 10:15am today, campus internet and phones went down due to an issue outside of the College. While a repair is in process, please see the following direction for the remainder of today (1/29/24):

• Instruction requiring the use of internet should move to online modalities for the remainder of today
• Instruction not requiring the use of internet can remain on campus as needed.

All other College services should move to remote operations for the remainder of today.

• All units should continue to offer drop-in services via zoom sessions, etc during regular business hours
• Service units are responsible for posting signage/online messaging regarding access to remote services
• Signage should be posted with QR code or link to a zoom room before leaving campus
• Employees that wish to remain on campus can do so, noting TSS has limited hotspots available to distribute.

Dear Campus Community,

Many of you have reported challenges with the internet this morning.  TSS has looked into it and has determined that the issue is not an internal one.  They are currently reaching out to the State to learn more and assess the situation to determine the cause of the slowdown.  Stay tuned for more information.

Thanks,

Jason Brandon

Executive Director of TSS

Hello Campus Community,

TSS has been made aware of an issue occurring with Microsoft Outlook for many of our users. Currently Microsoft is aware of the issue and working to resolve this on a patch coming sometime mid-January. TSS has been looking into this for our users and we have developed an individual solution until Microsoft can get this resolved.  If you are experiencing any issues of crashing or unresponsiveness with your Microsoft Outlook, please submit a TSS ticket so we can address these directly.  We thank you for your attention to this matter and hope everyone can have a wonderful Holiday season. 

Hello College Campus Community,

We just wanted to send a reminder regarding the new Microsoft Teams VOIP phone system.  As we have now rolled this out to most departments across campus, please remember when calling or forwarding calls to Shoreline phone numbers, please use the full 10-digit phone number. The previous 4-digit abbreviated dialing will only work on the old phone system and does not translate to the new Teams system. However, in Teams, you can look up the person by name to transfer or call directly, so it is unnecessary to know the full 10-digit number for all Shoreline contacts. TSS will come around sometime after the new year to collect the old desktop phones that are still around campus.  We thank you for your attention to this and hope you have a wonderful weekend. 

Thanks!

Jason Brandon

Executive Director of TSS