Dear Campus,

This morning we sent communication stating that our internet connection was down.  This is due to external issues with connectivity outside of campus.  We were able to restore connectivity, but then it went down briefly due to continued testing.

As of right now the connection is restored, but within the next hour K-20 fiber technicians will be doing more testing of the fiber connections that connect our campus to the greater outside internet and can potentially bring our internet down for another 20-30 minutes.

We are expecting connections to be restored after that, but will have more information forthcoming after the testing is complete.

Thank you!

Cat

Good morning! 

Wireless Network Challenges 

Today I am writing to you with some important updates from TSS. If you were on campus this weekend you may have experienced some wireless network connectivity issues. TSS is working on it and has escalated the issue up to the K-20 Education Network engineers to assist with efforts to remedy the situation. 

As of this morning, we are still experiencing network connectivity issues, please work with your supervisor to make temporary alternate working arrangements off-campus as needed until the current issue has been resolved.  

Ransomware Restoration Efforts 

I am also writing to share some positive updates with you about our ransomware efforts. TSS has been working diligently all summer to continue with our ransomware efforts and they have made some great strides.  A huge thank you to everyone in TSS for all of their incredibly hard work. 

TSS is continuing to reconnect areas of campus to the wired network. The starting focus is classrooms, labs, and instructional areas. Most classroom labs have been reconnected and are online (all labs/smart classrooms in 1100, 1300, 1400, 1800, 2200, 2300, five labs in 2000 are connected; remaining five smart classrooms by end of today). Today and next week, the focus will be on the spaces in the Cedar building (HSAMCC), Tesla, finishing up 2000 and 2900. The following week (10/23-10/27) will focus on the 5000 building, primarily on the testing center. There have been some minor disruptions to the rollout of the wired network due to several factors including: discovery of rouge devices, network equipment failures, issues with building controls and fiber connectivity, misconfigurations, and shifts for server deployments to support classrooms, labs, and instructional areas. 

Student Password Reset 

There is a new tool for the Fall ‘23 quarter for assisting students to reset their passwords for email (@go.shoreline.edu) and network accounts (Microsoft): Student Password Reset Request – Formstack 

Teams Phone System Update

TSS is continuing to roll out the Teams Phone system as we receive porting services from the phone carriers. There is an article with instructions on using the Teams Phone system and setting up voicemail at the following link: Article – How to use Microsoft Teams … (shoreline.edu) 

QR Code Scam 

Quick reminder: TSS has received a significant number of reports of spam emails requesting a user to scan a QR code. The TSS department does not send out emails requesting a scan of QR codes. Please do not scan these emails and disregard these types of requests. 

That’s all for now. We will keep you posted as new updates become avaialble.

Cat 

IMPORTANT MESSAGE FROM TSS:

Dear Campus Community,

We have received a notification from the SBCTC regarding an ongoing phishing campaign.  This campaign uses a QR code which is intended to lure an individual into using their mobile device to scan and navigate to a malicious URL. We wanted to bring this to everyone’s attention to be aware of this ongoing scam attempt.  If you receive any email resembling the example below (emails may have small differences), please DO NOT scan the QR code and delete the email immediately. 

Thank you,

Jason Brandon- Executive Director of TSS

TECHNICAL DETAILS:

Sender:           AUTHENTICATION NOTIFICATION <noreply@correosprepago.es> 

Subject:          Final Warning: Authentication Support for [Agency Name]

QR Code:       Contains multiple different URLs

Example Email:

Happy Friday! 

I just want to say thank you again for the amazing turnout at the MLB event this morning.  It was great to see so many Shoreline folks showing your support! 

Ok, I promise this is the lastl I will be sending you today. I know you’re heartbroken, but don’t worry I’ll have more e-mails for you next week I’m sure. 😉 

Today I have some updates to share from TSS about the restoration process as well as important information regarding the Seattle City Light power outage on Monday night. 

Seattle City Light Power Outage 

Due to the announced power outage being performed by Seattle City Light, TSS will need to prepare the campus network equipment for this event.  We will be bringing the campus network (including Wi-Fi) offline on Monday (7/10) evening beginning at 6:00pm and restoring network connectivity the next morning (7/11) at 6:30am.  We are asking all users to please save all your documents and perform a “shutdown” of your PC before leaving the office on Monday evening.  We thank you for your cooperation and understanding. 

Restoration Updates 

• Check printing is now fully tested and restored at Shoreline! 
• We have reached the point in the restoration process to start recreating servers. We now have servers that are active on the Shoreline network. To be clear, the servers are active, but TSS is still testing to ensure reliability and stability, however this is a major milestone in the process to total restoration. 
• We are soon approaching the phase of the restoration process to start reconnecting PCs to the wired network within the next 2-3 weeks. At that time, TSS will use the requirements spreadsheets provided by each department and will meet with key individuals to reconnect desktops as each area’s wired network comes back online.  
• The TSS department is now live on the Teams Phone app. We are thoroughly testing this in various scenarios in preparation to rollout campus wide.  Once we have completed this process, we will begin rollout by area. There are some considerations that everyone should know about once this is implemented.  When each area comes online with the Teams phone system, abbreviated extension dialing will be disabled. This will mean if you are calling from another method other than Teams, you will need to dial the complete 10-digit number instead of the 4-digit extension.  As we bring areas online, numbers will be updated and communicated to the rest of campus. 

I hope you all get a chance to enjoy some fun in the sun this weekend! See you on Monday! 

Cat