The new way to get technical support: our redesigned Support Center

In preparation for ctcLink, TSS, eLearning, Communications & Marketing, and others have worked together to create a new way to get Technical Support at Shoreline:

Things to know

  • The college website will now direct students and employees to instead of to our email addresses or phone numbers for eLearning and TSS
  • The new support site lets you search for answers to your own question so you can find help immediately without waiting to hear from a staff member
  • In the lower right-hand corner is an Answer Bot that answers your questions in a friendly chat format and learns over time to provide better answers

If your question is not answered by any of our dozens of articles you can submit a request using the Submit a Request button at the top of the page or in the Answer Bot.

We’re just getting started

We are activating the new Support Center now so that we can build on it as we prepare for ctcLink go-live. We are continuing to add and improve our help articles and we are interested in your feedback on what works and what doesn’t, and what you would like to see added. Please try our Support Center next time you need technical help and let us know what can be improved at Support Center Feedback – Formstack.

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