Classroom Support Services for Winter 2022

Classroom Support Services provides training on classroom A/V systems and consultation on your ideas for ways to serve your students using media technology tools. Media tools include Panopto for lecture capture, Zoom for video conferencing, and academic video production services. Classroom Support Services provides support for Zoom accounts. A/V support is provided for courses meeting on campus.

Please contact us at (206) 546-6966 or media@shoreline.edu.

Thank you,

Randy

Randy Gottfried

Director, Classroom Support Services

Shoreline Community College

CANVAS ACCESS DIFFICULTIES RESOLVED 12/07/211

What is happening: Users are presently experiencing time outs, inability to access, or extreme slowness when attempting to access Canvas resources

Event date: December 7th, 2021

Persons affected: There should be no further affected users.

Expected resolution time: 2:47PM PST

Details:[2:47 PM PST] We have mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. We are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery. We continue to work toward full recovery for all impacted AWS Services and API operations. In order to expedite overall recovery, we have temporarily disabled Event Deliveries for Amazon EventBridge in the US-EAST-1 Region. These events will still be received & accepted, and queued for later delivery.
Thank you.

The new way to get technical support: our redesigned Support Center

In preparation for ctcLink, TSS, eLearning, Communications & Marketing, and others have worked together to create a new way to get Technical Support at Shoreline: support.shoreline.edu.

Things to know

  • The college website will now direct students and employees to support.shoreline.edu instead of to our email addresses or phone numbers for eLearning and TSS
  • The new support site lets you search for answers to your own question so you can find help immediately without waiting to hear from a staff member
  • In the lower right-hand corner is an Answer Bot that answers your questions in a friendly chat format and learns over time to provide better answers

If your question is not answered by any of our dozens of articles you can submit a request using the Submit a Request button at the top of the page or in the Answer Bot.

We’re just getting started

We are activating the new Support Center now so that we can build on it as we prepare for ctcLink go-live. We are continuing to add and improve our help articles and we are interested in your feedback on what works and what doesn’t, and what you would like to see added. Please try our Support Center next time you need technical help and let us know what can be improved at Support Center Feedback – Formstack.


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