System Outage Update 4/17/23

Good afternoon, 

Today I want to send a huge thank you out to the entire TSS team for their continued work on the restoration process.  We appreciate you all so much! 

I have several important updates to share with you, so please make sure you read carefully.

Wi-Fi 

TSS is in the middle of restoration efforts which include Wi-Fi access on campus. When wireless is operational in your area you will see a network called Shoreline-Guest-WiFi.  Please use the password  #ShorelineWiFi when you login. As full restoration efforts will take quite some time, TSS has brought on Shoreline’s brand-new guest network as a temporary solution to allow the campus to have internet access again.  

Barring any unforeseen issues TSS is hoping to have the network Wi-Fi online across campus by the end of the week. Currently wireless connectivity can be found in the following buildings, with more coming online soon. 

  • 800, 1000, 1100, 1200, 1300, 1400, 1500  

TSS will be removing the hotspots once your area’s wireless is online later this week. 

Broken Links 

If you are on the Shoreline website and you encounter a broken link, please fill out this form. 

File Restoration 

As the restoration efforts continue, one way that TSS is hoping to help support you is by inspecting computers to see what files can be recovered. Please be aware that due to current ongoing efforts, this process is still a few weeks out. To help identify systems for file review, TSS has created a form that must be filled out so that the college can prioritize those review requests. 

TSS Offie Closed Periodically 

To help with restoration efforts, the TSS office will need to be closed periodically throughout the next few weeks. A sign will be on their door, and a notification sent out to campus when that occurs. If you need to pick up equipment and the office is closed, please contact TSS to set up an appointment. 

The TSS office will be closed tomorrow, Tuesday, April 18, 2023. 

I mentioned in the Zoom forum today that we have provided a robust FAQ list for our external call center. Here are some questions and answers from that list that you might find helpful.  Thank you for your time and have a great night! 

Cat 

Call Center FAQs 

What happened? 

  • On March 20, 2023, Shoreline Community College experienced a ransomware incident that impacted several on-campus operations. Shoreline immediately transitioned to a virtual environment to ensure continuity of classes with minimal disruptions. Students and faculty maintained access to several necessary resources to continue the educational experience. The investigation is ongoing, but to date we learned that some data was accessed by an unauthorized third party. 

When did this happen? 

  • The unauthorized person obtained certain files from our systems between February 27 and March 20, 2023. 

Why didn’t you tell affected individuals about the loss of the data sooner? 

  • With any such event, it takes time to investigate the event and identify individuals whose information may be involved. Shoreline worked hard to notify you as quickly as possible. 

What information about me may have been involved? 

  • The investigation is ongoing, but to date we learned that some data was accessed by an unauthorized third party between February 27 and March 20, 2023. On April 5, 2023 we confirmed that the documents involved contained certain information relating to some of our students, staff, and faculty, including their names and one or more of the following data elements: Social Security numbers, passport numbers, driver’s license numbers, dates of birth, financial account numbers, and/or attestations regarding COVID-19 test results. To date, we have received no reports of identity theft as a result of this incident. 

Was any data impacted or compromised? 

  • The investigation is ongoing, but to date we learned that some data was accessed by an unauthorized third party between February 27 and March 20, 2023. On April 5, 2023 we confirmed that the documents involved contained certain information relating to some of our students, staff, and faculty, including their names and one or more of the following data elements: Social Security numbers, passport numbers, driver’s license numbers, dates of birth, financial account numbers, and/or attestations regarding COVID-19 test results. To date, we have received no reports of identity theft as a result of this incident. 

Has the affected information been misused? 

  • At this time, there is no evidence that there has been any misuse of the information involved in this event. 

What monitoring resources are available to me? 

  • Shoreline is offering a complimentary membership in Experian® IdentityWorksSM Credit 3B to anyone whose information Social Security number or driver’s license number may have been 

involved in the incident. This product helps detect possible misuse of your personal information and provides you with identity protection services focused on immediate identification and resolution of identity theft. IdentityWorks Credit 3B is completely free to you and enrolling in this program will not hurt your credit score. You may also call the toll-free number of Experian, Equifax, or TransUnion to place a fraud alert on your credit report and/or order your free credit report. Additional resources regarding identity theft protection may be found at the Federal Trade Commission (FTC) identity theft website, IdentityTheft.gov, which includes information regarding identity theft recovery steps and how to file an identity theft complaint if you discover your information has been compromised. 

How can I sign up for the credit monitoring? 

  • Information about how to sign up for these services is contained in the notice that was emailed to you. However, I’m happy to help you. 

How long will my credit monitoring last? 

  • Shoreline is providing individuals with [one year] of complimentary credit monitoring services.  

What steps are you taking to protect my information? 

  • We are continuing to take taking several steps to ensure increased security including: enabling multifactor authentication, moving to a cloud-based file solution, enforcing a mandatory password reset every 90 or 180 days, mandating complex passwords, reviewing and revising email forwarding rules to ensure privacy of sensitive information, updating hardware and ensuring compliance with best practice security standards, and implementing additional security measures on all Shoreline controlled machines. 

What other steps should I take to protect my information? 

  • We advise individuals to remain vigilant for signs of unauthorized activity by reviewing their credit reports and financial account statements. If you see charges or activity they did not authorize, Shoreline suggests they contact their financial institution immediately. Shoreline is in the process of providing notice of this incident to individuals whoseinformation may have been involved and is offering them a complimentary membership to Experian® IdentityWorksSM Credit 3B credit monitoring service. 

How can I get a copy of my credit report? 

  • You can contact one of the three major credit reporting agencies to obtain free credit reports and/or place fraud alerts and security freezes on your credit files.
    • Experian PO Box 9554 Allen, TX 75013 1-888-397-3742 
    • TransUnion P.O. Box 2000 Chester, PA 19016 1-888-395-6938 
    • Equifax PO Box 105069 Atlanta, GA 30348-5788 1-888-298-0045 

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