Campus Network Maintenance and Service Outage Sat., March 31

On Sat., March 31, between 8:00am and 5:00pm, all on-campus networks and services will be unavailable as Technology Support Services will be replacing the main campus switch to improve network service and connectivity. Services will be accessible upon completion of migration and testing, with an all-campus email notifying faculty and staff that services have been restored.

Approximately 15-30 minutes prior to the maintenance period, an all-campus email reminding any faculty and staff of the advertised outage will be sent.

If you are going to be on campus, there will be no service connectivity. Do not attempt to utilize any network services from on campus during these hours as data loss will occur. Email and Canvas services will remain accessible from off campus.

TSS appreciates your cooperation and understanding during this outage.

Upcoming Microsoft Outlook and Office Groups change

How does this affect me?
In mid-March 2018, the Outlook Groups app will be removed from the Apple App Store, Google Play Store, and Microsoft Store. Current app users will still be able to use it between mid-March and May 1, 2018. The Outlook Groups app will then stop functioning for all users on May 1, 2018. Anyone who attempts to open it will be greeted with a message directing them to download the Outlook mobile app. Groups functionality is not affected in Outlook on the web, Outlook 2016, Outlook 2016 for Mac, or any other Office application.

What do I need to do to prepare for this change?
Users will be informed about the app’s retirement through in-app notifications.

Temporary services outage Sat., Feb. 10

SBCTC will be performing firewall maintenance this Saturday, Feb. 10 starting at 8:00am and with an expected completion time of 10:00am.

The following services impacted during the downtime are as follows:
                HPUX Applications (SMS, FMS, PPMS, web applications)
                Windows Applications (FAM, Web Admissions, Degree Audit)
                DSAe and DSAs

Thank you.

What is phishing? How to protect your personal information

Phishing is one of the easiest forms of cyber-attack for a criminal to carry out, but one which can provide the perpetrators everything they need to infiltrate every aspect of their targets’ personal and working lives.

Usually carried out over email – although the scam has now spread to social media, messaging services, and apps – a basic phishing attack attempts to trick the target into doing what the scammer wants. That might be handing over passwords to make it easier to hack a company, or altering bank details so that payments go to fraudsters instead of the correct account.

The aim and the precise mechanics of the scams vary: victims might be tricked into clicking a link through to a fake webpage with the aim of persuading the user to enter personal information – it’s estimated that an average of 1.4 million of these websites are created every month.

Other campaigns involve tricking users into downloading and installing malware – for a stealthy approach to theft – or inadvertently installing ransomware, providing the attacker with much more immediate profit.

In the email example below, note the suspicious address that it is addressed to undisclosed recipients, bad grammar, etc. Just delete and never click on any link in this type of email.
bank of america

How to avoid falling victim to phishing attacks:

ALWAYS look at the entire address of the sender. Anything that looks suspicious, click DELETE immediately.

Be cautious with links – If you get an email or notification from a site that you find suspicious, don’t click on its links. It’s better to type the website’s address directly into a browser than clicking on a link. Before you ever click on a link, hover over it with your mouse to see where it is going to take you. If the destination isn’t what the link claims, do not click on it.

Watch for typos – phishing scams are infamous for having typos and bad grammar. If you receive an email or notification from a reputable company, it should not contain typos.

Do an online search – If you get a notification that seems shady, you should do an online search on the topic. If it is a scam, there are probably people online complaining about it and you can find more information.

Check your online accounts.

Have strong security software – having strong protection on your family’s gadgets is very important. The best defense against digital threats is strong security software.

Campus Network Outage Sat., Dec. 23

Saturday, December 23rd all campus networks will be unavailable between the hours of 7:00am and 12:00pm. Technology Support Services will be replacing the main campus switch to improve network service and connectivity.

If you are going to be on campus during this period, there will be no network or internet connectivity. Do not attempt to utilize any network services from on campus during these hours as data loss will occur. Email (accessible at and Canvas (accessible at services will remain accessible from off campus during this outage.

An all-campus email will be sent out 15 minutes prior to disconnecting the networks reminding faculty and staff of the advertised outage. TSS appreciates your cooperation and understanding during this outage.