New Technology Support Center Helpdesk Software Coming

What’s happening

Shoreline Support Center image searchbar
  • The software that runs the current support center is called Zendesk.
  • Later this month TSS will replace Zendesk with new software called TeamDynamix. This is currently scheduled to happen on November 19.
  • It has the same features as Zendesk but will look somewhat different.
Shoreline Support Center image student or employee help services buttons

What will change?

Why is this being done?

  • Since ctcLink was implemented many more support agents have been added to the help desk software
  • TeamDynamix is more cost effective and allows us to add many more support agents
  • This will also make it possible for us to provide help desk services in parts of the college currently using older ways of helping people such as e-mail
  • TeamDynamix will also support services we haven’t had in the help desk software before, such as inventory and project management
  • This project supports TSS’ ongoing efforts to improve service in the department and for the rest of the college

Thanks,

Gavin Smith
Acting Director
Technology Support Services

Live streaming the SCCF Luncheon- Student Success Fundraiser

For those who can’t attend the Foundation’s Student Success Luncheon Fundraiser on November 4th, it will be live-streamed!

Event Date: Nov 4 11:30 – 1:00 pm

Here is the link:

Shoreline CC’s International Education department is on the road again!

After 3 years of extremely limited in-person outreach travel, Shoreline CC’s International Education department is on the road again, meeting with overseas partners, prospective students, parents, and U.S. Dept. of State representatives. The IE team is also delighted to host overseas partners on our beautiful campus again! 

Associate Vice President for International Education and Global Engagement, Samira Pardanani visited New Delhi, India on Oct. 14 and 15 to meet with our partners in India. She then joined the Director of International Outreach, Bo Fu in Indonesia from October 16-22 to connect with partners, parents, and students. These incredible photos truly show how international education is a “relationship business” that is built on long-lasting partnerships and trust. Some of the College’s international partnerships are almost 20 years old!  

Thank you to Samira and her team for representing Shoreline Community College all over the world! 

IE Global Trip teem meeting photo
IE Global Trip teem meeting photo

Figure 1 and 2: AVP Pardanani met with the College’s partners and representatives in New Delhi, India to discuss opportunities, challenges, goals, and strategies 

IE Global Trip teem meeting photo

Figure 3: AVP Pardanani and Director Fu do a presentation for prospective students and parents in Jakarta, Indonesia  

IE Global Trip teem meeting photo

Figure 4: AVP Pardanani and Director Fu meet with long-standing Shoreline partner in Indonesia 

IE Global Trip teem meeting photo

Figure 2 Meeting with prospective student and parents in Indonesia 

IE Team SCC team photo

Figure 5: IE staff host overseas partners on campus on Oct. 26 

Restroom Remodel in 9000 Building

College community,

Good morning.  I would like to share with you information about another minor capital project that will soon be underway.

This project, which begins on November 14, 2022, and runs through April 2023, involves remodeling the restrooms on the first floor of the 9000 building.  These restrooms will not be accessible during the length of the project.  However, restrooms on the second and third floors will remain available.

Construction hours will be 7:00 a.m. – 4:00 p.m., Monday – Friday.

If you have any questions, please contact our Director of Facilities and Capital Projects Kim Clark at kclark@shoreline.edu

Thank you.

Bob Williamson

Acting Vice President for Business and Administrative Services

Shoreline Community College

Apply Now for the 2022-23 DEI Advisory Group

The Diversity, Equity, and Inclusion Advisory Group Seeks New Members!

Applications Open for the 2022-23 DEI Advisory Group

A dynamic team has been gathering to support the DEI efforts at Shoreline. The group consists of classified staff, administrators, faculty and students. Applications are open to join this team to be a part of this transformative work.

The expectations of group members are:

  • Work with the VP-DEI in support of DEI strategic planning.
  • Identifying/acting on campus opportunities to increase DEI awareness and belonging.
  • Continuing to build out and expand resources on the DEI webpage for campus.
  • Supporting and/or delivery DEI learning activities (including those on the Day of Learning).
  • Collaborating with advisory group members within DEI workgroups.

OTHER DETAILS:

Time Commitment:         Approx. 4-6 hours/month

Meeting Schedule:           The 1st Thursday of each month from 3:00pm – 4:00pm.*

                                                *Additional group work may take place outside of meeting times.

APPLICATION PROCEDURE:

Interested applicants should submit a written statement to HR by email at hr@shoreline.edu no later than 4:30 p.m. November 4, 2022. The statement should address the following: 

  • Your experience supporting diversity, equity, and belonging in a higher education environment.
  • Your personal power/privilege as related to participating in our College community, and how you have addressed it in making space for others.
  • Your knowledge of the issues related to historically underrepresented communities within the Shoreline community.

NOTE: Applications received after the November 4, 2022, deadline will be considered until the positions are filled.  

SELECTION PROCESS:

Decisions will be announced by mid-November, with participation beginning shortly thereafter. 

Veronica Zura
Executive Director of Human Resources

Shoreline Community College