Delaying the Start of the Dropped for Non-Payment (DNP) Process to May 11, 2022

Dear Colleagues,

What’s Happening:  

The College has delayed the start of the Dropped for Non-Payment (DNP) process for Spring 2022 to May 11th. Originally, the DNP process was scheduled to run on April 4 and April 11. We have since organized a workgroup to review and reach out to students currently on the DNP list. 

Why:  

Due to our conversion to ctcLink, a high volume of students were added to the DNP list this quarter, for multiple reasons. As we (students and staff) are still learning how to navigate the new system, we felt it was important to extend grace by ensuring we do not drop students who should not be dropped (and perhaps would not be on the list in a typical quarter).  

Service Indicators (i.e., Holds):   

In ctcLink, a phrase you will see often is “Service Indicator.” Service Indicators are institution-specific, and they have different meanings, reasons, and impacts. In many cases, we use Service Indicators as a way to place holds on students’ accounts to prevent their enrollment from being dropped for non-payment. Currently, the three types of service indicators we use to do this are called R02, F02, and B07.   

Here’s What We’re Doing to Resolve this Issue:  

  • The workgroup is reviewing the DNP List and placing one of the Service Indicators listed above on groups of students who historically would not have been on the list. 
  • The workgroup is connecting with the appropriate departments to see if students that fall under their scope should have a service indicator applied.  
  • The workgroup is reviewing the Canvas activity of students on the list and placing a service indicator on students that show some Canvas activity to prevent them from being dropped from their classes. 
  • The workgroup is reviewing Canvas activity of students for the first two weeks of the quarter. Those students who have not paid tuition AND have had no Canvas activity during the first two weeks of the quarter, will be dropped for non-payment on May 2nd, 2022 by 5 pm, and their date of withdrawal will be back-dated to week #1. This will not impact a student’s enrollment for future quarters. 
  • A message was sent on Tuesday, April 19 to students reminding them to pay their tuition or start a payment plan.  
  • The workgroup is organizing a calling campaign to contact all students on the list to help them navigate our payment process, provide them with different funding options, and connect them to other supports if needed.      

Our ask of you: Please help spread the word regarding tuition payment and remind students that there are funding opportunities available such as federal COVID-19 funds to assist them with tuition, fees, and other educational costs. Also, if you are interested in supporting the calling campaign, please connect with Frank Frias (ffrias@shoreline.edu) or Derek Levy (dlevy@shoreline.edu). We will train and provide you with content to assist students.  

Thank you,

Steve Hanson
Interim President
Office of the President

Shoreline Community College
www.shoreline.edu  |  206.546.4552 

Update on Campus Directory – Who Shows, Outlook Updates, How to Update

What’s happening?

The Campus Directory has undergone some changes as part of our transition to ctcLink. Some features were disabled while the system was retooled to work with the new ctcLink data and HR processes. Some changes have been made recently and more are on the way.

Who shows in the directory?

Full time classified, exempt, and faculty employees always show in the directory. Associate Faculty show in the directory in quarters in which they have assigned sections. Hourly and student employees show in the directory only if a directory approver sets them to show.

How do I change or correct information?

As of the implementation of ctcLink, different parts of a person’s information are set in different ways:

table

What happens when I submit changes?

Changes you or HR submit in ctcLink will show up in the directory in a few hours. Changes you submit using Update Directory Info are being approved by C&M right now, and soon will go to your Division Approver, or to C&M and HR as a backup if division has no approver temporarily, and will show once someone approves them. HR will identify Division Approvers soon.

Does directory information automatically show in Outlook?

Synchronization of directory information will soon be turned back on. Your name, title, phone number, and office will show in Outlook as they show in the directory. Directory changes appear in Outlook overnight once they are approved.

Thanks,

Gavin Smith
Acting Director
Technology Support Services

Campus Updates 04/28/22

Hi Campus Community,   

Here are this week’s updates!
 

RETURN TO CAMPUS/COVID-19  
Cases      
7 new positive cases were reported in the last 7 days. 

Questions?      

  • Open office hours with the COVID-19 Support Coordinator: Thursdays, 10:30 am – 11:30 am, via Zoom.         
  • Email covidsupervisor@shoreline.edu or call 206-495-7744 during regular College operating hours.  Check the COVID-19 Updates site for the latest information.     
  • New information and guidance about COVID-19 is continually evolving; check these official federal, state, and county sources to stay informed:     

EVENTS AND NEWS  

Day of Learning Schedule Has Been Released!  

Join us on April 29th for Day of Learning 2022! Sessions are available in virtual, hybrid, and in-person modalities so you can connect in a way that fits best for you. There will be a food truck on campus as well! 

Day of Learning (DOL) Reminders:   

  • Attendance is mandatory for all administrators, classified staff and full-time faculty.  
  • All others are welcome and encouraged to attend.  
  • Supervisors should work with staff regarding any schedule adjustments needed for attendance.  
  • Ensure signage/other appropriate messaging regarding the campus closure for DOL is in place.  
  • Abstain from wearing fragrant personal care products (such as hair products, perfume, cologne, etc) if attending to in-person.  
  • Contact HR at hr@shoreline.edu if accommodations are needed for attendance.  

For all Communication and Marketing Requests, please send the following: 

Please include a timeline for your project. We will respond within 24-48 hours. Sending requests for design or web support creates a ticket in Zendesk. 

ctcLink Updates: 

If you have questions, please visit shoreline.edu/ctclink or our Support Center at support.shoreline.edu

Foundation News: 

  • If anyone has a need for funding from the Foundation for the 2022/2023 academic year, please fill out the Emerging Needs Grant form and submit it to Jkrupke@shoreline.edu

Events  

Please share with your students and campus community networks:  

Commencement 2022- Watch our video!

View our new commencement video here:

https://youtube.com/shorts/DHLuy7JImZI

Benefits Hub Spring Workshop Series

Join the Benefits Hub in our Spring Workshop Series! These workshops will cover different aspects of financial planning. Including: 

Keys to Borrowing (Tuesday, May 3rd at 6pm): This workshop will cover what to know and look for when borrowing money, including the requirements for loans.

Savings Success (Tuesday, June 7th at 6pm): This workshop can help you create a savings plan with targets to help you reach your goals.

Debt Management (Tuesday, July 5th at 6pm): This workshop will look at ways for getting out of debt, using a spending plan to pay down debts in a systematic manner.

You can register at calendly.com/bh-workshops

workshop event information