Good afternoon, 

Today I have two important updates for you.  

Student Communication Sent Today 

This morning we sent out an e-mail to all students letting them know key details for the Spring Quarter. We also posted the content of the e-mail on Shoreline Today and sent a RAVE alert asking students to check their e-mail for an important update.  

These e-mails contain three video links tailored for different groups of students.  

• One group is returning students, those who have taken classes at Shoreline before.  
• Another is for new students who applied prior to March 20, 2023.  
• The last is for those students who applied on, or after March 20, 2023.
  • These are students who came in after the ransomware incident and who don’t have access to a Canvas account yet. 

I want to say a huge thank you to Rob Berg and Phillip King for their willingness to try something new with this communication. Together we wrote a script, recorded it, and Rob was able to turn all three videos around in one day!  You can read the e-mail content here. 

Email Signature/Auto-reply/Voicemail 

Many of you have been asking for a script we can use for an away message or voicemail. Thank you for your patience while we have worked on this. Below, you will find approved messages you can use in your e-mail signature, voicemail, and auto-replies. 

Email Signature: 

The college has been affected by a ransomware incident that is temporarily impacting certain on-campus operations, so it may take longer to respond to your message. We deeply regret the inconvenience this has caused our Shoreline community, and we continue to work diligently to resolve this issue 

Auto-reply: 

The college has been affected by a ransomware incident that is temporarily impacting certain on-campus operations, so it may take longer to respond to your message. Your patience is appreciated. We deeply regret the inconvenience this has caused our Shoreline community, and we continue to work diligently to resolve this issue. We are committed to a culture of transparency and honesty in the Shoreline community and will continue to provide additional updates as appropriate. Please visit the Support website here for resources.

Voicemail*: 

Hello and thank you for calling Shoreline Community College. The college has been affected by a ransomware incident that is temporarily impacting certain on-campus operations, so it may take longer to respond to your message. Your patience is appreciated. We deeply regret the inconvenience this has caused our Shoreline community, and we continue to work diligently to resolve this issue. We are committed to a culture of transparency and honesty in the Shoreline community and will continue to provide additional updates as appropriate. Please visit the Support website here for resources. 

*If you need instructions for how to set up/change your voicemail, please see directions below. 

Have a great night! 

VOICEMAIL INSTRUCTIONS

Dialing into Voicemail

        From your desk

            Dial “5800” or press PHML button

            Press “#”

            Dial “xxxx” (your password) and “#”

        From another desk

            Dial “5800” or Press PHML button

            Dial “xxxx” (your extension no.) and “#”

            Dial “xxxx” (your password) and “#”

        From off campus

            Dial “546-5800”

            Dial “xxxx” (your extension no.) and “#”

            Dial “xxxx” (your password) and “#”

All of the features of the voicemail system can be accessed from off campus.  

Four Steps to Setting up Your Mailbox

        STEP 1:           Creating a Personalized Greeting (off-campus/on campus)

                        Dial into voicemail

                        Press “8” for “Answering Options”

                        Press “1” for “Personal Greetings”

                        Press “1” for “Change Regular Greetings”

                        Choices:           Press “1” for “External Greeting” OR

                                                Press “2” for “Internal Greeting”

                        Press “1” to “Record Greeting”, wait for tone and begin speaking.

                        Press “* #” to stop recording.

        STEP 2:           Personal Referral Extension (“0#” target)

A referral extension is where the caller will be transferred to if he/she decides to 0# out instead of leaving a voice mail.

                        Dial into voicemail

                        Press “8” for “Answering Options”

                        Press “3” for “Personal Referral Extension”

                        Press “1” to “Change Referral Extension”

        STEP 3:           Recorded Name

                        Dial into voicemail

                        Press “8” for “Answering Options”

                        Press “4” for “Record Name”

                        Press “1” to “Record Name”

        STEP 4:           Changing your Password (up to 24 digits)      

                        Dial into voicemail

                        Press “9” for “Mailbox Options”

                        Press “3” for “Password”            

            Note:    Passwords are confidential and should be changed regularly.

Leaving and Sending Messages

        Dial direct

            Dial extension number–leave message after the tone 

        Guest access (leaving a message without ringing a telephone)

            internal                                                            external

            Dial “5894” or “4464”                                         Dial “546-5894”

            Dial extension or name                                      Dial extension or name

            Press “#”                                                          Press “#”

            Leave message after the tone                            Leave message after the tone

        Record and send message through your personal mailbox

            Dial into voicemail

            Press “1” to Record

            Record message and press “* #” to stop recording

            Dial the extension(s) and “#”

            Press “#” when completed

            Press “#” for regular delivery

• Transferring a caller to a voicemail box

Press the “transfer” button

Dial “4464”

Enter the extension number to transfer to

When prompted, hang up

Forwarding your phone to voicemail from your extension

This will allow a caller to go directly to your voicemail without ringing your phone.

Press # 91 4464

To cancel forwarding from your extension

Press ## 91