The ctcLink, Winter 2021 Issue

Winter 2021 Issue

Welcome to The ctcLink, Shoreline’s ctcLink newsletter!  Our goal is to keep you informed or “linked” into the project and provide resources to support you as we move from our aging HP software to the modern and more mobile-friendly statewide Enterprise Resource Planning (ERP) system called PeopleSoft. In addition to regular DAAG posts, we will be sharing out this newsletter quarterly to highlight things that are both fun and functional!

As always please reach out to us at with your questions or feedback.

Where Are We Now?

Beginning the first week of March, many of our colleagues across the college will participate in multiple Business Process Fit Gap (BPFGs) sessions, following up on the Student Bio/Demographic and the Admissions and Recruiting sessions from January.

The purpose of the BPFGs is to identify the business processes our college will use in ctcLink.  The Washington State Board for Community and Technical Colleges (SBCTC) ctcLink project team uses the information we provide them in these sessions to convert our college’s data to its new home in ctcLink. Once converted, we can begin testing.

Video transcript available here.

Fun Facts

ctcLink is the name for the project to implement PeopleSoft, the ERP system that will be replacing the Legacy systems of SMS, FMS, PPMS, & FAM.

Aaron Parrott, an employee from Wenatchee Valley College, submitted the winning entry for the project naming contest. Aaron said it represented all the community and technical colleges (“CTCs”) linking people with services and information.

PeopleSoft is divided into three pillars: Finance (FIN), Human Capital Management (HCM), and Campus Solutions (CS). Data entered into one pillar will communicate with the other pillars.

Learn the Language


Generic word used to describe a quarter or semester.

Self- Service

In ctcLink, this refers to the set of processes that allow students, employees, managers, advisors and faculty to look up, and in some cases update certain information. Examples will include student registration, submission of timecards and grade submission.

Service Indicators

Today’s unusual action codes are called service indicators in ctcLink. They are placed on an account and have a positive or negative action.


Subject Matter Experts. SME’s are domain experts who are authorities in a particular area or topic.

Organizational Change Management (OCM)

In 2020 we asked employees to define what change management means to our campus community and to us as individual members of the Shoreline team. This is what they said:

“[OCM] Is ​a process where we (both leadership and the community) support each other through change by committing to clear communication, training, getting buy-in and managing expectations. We acknowledge that transitions are personal, people react differently to change, and that everyone will manage change on their own timeline.  Our goal is to provide a supportive environment for us to experience this transition.”

This is not just our definition, but our commitment to you. Our ctcLink Project Team is dedicated to creating a smooth implementation of ctcLink from both the software and the people side of this transition.

Get Involved

  • News & Updates
  • Resources
  • Learn more
  • Project Resources
  • SBCTC documents
  • ctcLink Connect
  • Self enroll in courses
  • Start with PS Fundamentals 9.2

We welcome your questions and concerns, and can be reached by emailing

Upcoming Events

  • Change Management Book Club returns this spring!
  • Stay tuned for more updates about ctcLink via DAAG!

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