URGENT: System Outage Update, Monday, March 20th 3:45 pm

Good afternoon,

Earlier today we released an update about this morning’s ransomware attack.We now have further details for you.

We are currently working with several local and federal authorities to determine the total impact to our operations. At this time, we are in the analysis phase, evaluating and identifying potential next steps.

All on-campus server and network services including the campus website, report services, printing, local computer logins, wifi, vpn, and remote connectivity are unavailable until further notice.

Currently access to ctcLink for enrollment, registration or payments, Microsoft Office 365, Sharepoint, Google Products, and OneDrive are available remotely.

For further updates and support, visit the Shoreline Support Center.

TSS will be meeting with the Executive Team regularly to until this issue is resolved. 

Thank you,

Technical Support Services

support@shoreline.edu

URGENT: System Outage Update, Monday, March 20th 12:45 pm

Dear Campus Community,  

Shoreline Community College appears to have experienced a ransomware attack, which has left the College website and campus Wi-Fi currently inaccessible. Due to this IT systems outage, our campus will transition the majority of our operations to remote work until further notice. The College is working with local and federal authorities to resolve this issue.  During this time campus remains open, however there is no access to the College website or campus wi-fi on college grounds 

An all-campus update will be held today (Monday 3/20/22) at 4:00pm via Zoom at https://us02web.zoom.us/j/278418340  (limit to first 300 attendees; additional participants can view the meeting via YouTube at https://youtube.com/live/PKS2y9SyqOA?feature=share 

CAMPUS Info:  

EMPLOYEE Info:   

  • Employees impacted by the loss of wi-fi/website are directed to move to remote work.  
  • The Parent Child Center will remain open. Safety & Security, along with Facilities, will also continue to operate on campus as regularly scheduled.  
  • Payroll processing is not impacted by the outage at this time.  

STUDENT Info 

  • In-person classes and final exams will still run whenever possible and further updates about upcoming courses and exams will be sent out later today.  
  • Students can still access canvas and ctcLInk using off-campus wi-fi providers.  

Please stay tuned for further updates as they are available.  

Thank you,  

Technology Support Services  

support@shoreline.edu 

SYSTEMS OUTAGES AND ISSUES 03/20/23

TSS was made aware of multiple service outages on campus including our website. We are investigating and hope to have more information soon. Please avoid calling TSS or emailing/messaging any technician directly while we investigate and troubleshoot as it can slow down this process.

Employee ORCA Card Survey – Updated Link

Hello! Would you be interested in the possibility of obtaining an Employee ORCA Card? Please take the survey below to let us know!

https://forms.gle/UUG9PSrAQstodFma7

Please retake the survey (if you already took the first one), as there was an error in the earlier format. This survey will be open until April 1st, 2023. Google Sign-In not required.

*Survey responses may help us bring this great program back to Shoreline CC!

Benefits

-Unlimited-use ORCA cards for all employees

-Employee cost-sharing option (i.e. employee pre-tax payroll deductions)

-Add value to cards monthly/as needed

-Online card management & direct customer support

-Vanpool & Vanshare subsidy (van to use for vanpool with paid gas, insurance, maintenance, etc.)

-Home Free Guarantee emergency rides (up to 8 rides for free per person via taxi, if regular transit ride home is missed due to emergency or unexpected late work)

Regards,

Office of Safety & Security

Fire System Replacement, Bldg. 1500, 1600, 1700

Dear Campus Community, 

This message is to inform you of work that is going to be taking place in Buildings 1500, 1600, 1600a, and 1700 beginning Monday, March 6th. I understand that the proximity of this notification to the work beginning will understandably raise some questions and frustration. 

Last fall, our previous and longstanding contractor notified us that they were not able to renew our contract as their staffing and scheduling limitations had greatly diminished. Finding a new contractor with the ability to handle a campus of our size proved difficult but was eventually successful. In January of this year, the college’s new fire alarm and suppression contractor (Convergint) completed annual inspections and identified issues with our current system, most notably in Building 1500/1600/1700. Safety & Security and Convergint immediately began working with the Shoreline Fire Marshal’s Office to develop a plan to replace the system. 

Safety & Security conducted a walkthrough with Convergint to identify the current system and develop a new system plan. Safety & Security and Convergint then conducted a walkthrough with the Shoreline Fire Marshal’s Office to ensure that the new system plan provided everything that was required.  

On Wednesday, 3/1, Safety & Security, Convergint, and the foreperson for the project conducted a final walkthrough to ensure that devices and materials were available and to ensure that all required upgrades/replacements were feasible, and that an action plan was in place. Wednesday, March 1st, was when Safety & Security received its first notification that work would begin Monday, March 6th. Monday- Friday, from 5:00 am to 2:00 pm. Work will proceed in the Theater and Theater Lobby for the next four to eight weeks. Following completion of the Theater and Lobby, Building 1500 will experience three to four weeks of work, Building 1700 will experience one week of work, and Building 1600a (the Theater Shop) will be worked on at the end. Notification for work in both Building 1500 and 1700 will be given at least two weeks in advance. Communication to faculty staff and our representative unions has already taken place about this work and a plan to provide transitional support is underway. 

Due to the nature of the required upgrades and replacements, this project has escalated to a more aggressive timeline to be able to ensure a safety environment for staff, faculty, students, and visitors. I certainly do not enjoy or brush off the frustration that comes with such short notice.  

We understand that occupants of these buildings may still experience a reaction to work being conducted near workspaces.  In these cases, please work with your supervisor and HR to explore alternative work options, including relocating to a different facility. 

I am, however, extremely pleased at the speed at which the college, our new contractor Convergint, and the Shoreline Fire Marshal’s Office were able to come together and execute such a large undertaking.  

If you have any questions, please feel free to email me at gcranson@shoreline.edu 

Respectfully, 

Gregory Cranson | Acting Director of Safety & Security