Good afternoon Campus Community,

This is a quick update regarding the Ricoh building copier and print stations across campus. Here is your long (and very patiently – you all are awesome and amazing!) awaited update. All configuration issues have been resolved and the printing and scanning services on the Ricoh copiers are again functional. 

We apologize for the inconvenience that this delay in service return has caused you and your department. We greatly appreciate your patience and understanding.  

Thank you!

James Doike-Foreman
Systems Administration
Technology Support Services

Good morning Campus community,

This is a quick update regarding the campus wireless networks. The new controller is in place and operational. Authentication issues occurring on the SCC Staff and SCC Student Wi-Fi wireless networks have been resolved. We are in the process of investigating access points that have not returned to service in several locations across campus. We will be investigating these from south campus to north campus in a building-by-building methodology. We are hoping to have the access points back in service by this afternoon. 

We understand the criticality of the wireless networks and are working to get them restored as quickly as possible. We greatly appreciate your patience and understanding. Further updates will be forthcoming as status changes.

Thank you,Ric

Good afternoon Campus Community,

This is a quick update regarding the campus wireless networks. The equipment was damaged beyond onsite repair and are in the process of replacing. Its expected arrival is Friday, January 6th. We apologize for any inconvenience this service interruption has caused. Further updates will be forthcoming as status changes.

Thank you,

Ric

Good afternoon,

The campus is continuing to experience outages with wireless and some network services. During the recent power outage on December 26th, the server room experienced a full power loss which has damaged some of the equipment. We are working with our support vendors to diagnose and resolve and are working to resolve these issues as quickly as possible. 

Current affected systems and services:

• Campus wireless networks
• Scan to email function on Ricoh copiers across campus
• Some service email functionality on specialty servers
  • Campus (faculty, staff, student) email is not affected

We apologize for the inconvenience incurred and appreciate your patience and understanding.

Thank you,

Ric

James Doike-Foreman

Good afternoon,

Due to a power outage last week, several technology systems have been impacted.

The intranet is now up and operating. The time has been corrected in the system as well.

The student and staff Wi-Fi systems continue to be down. Staff continue to get the systems back up and it is anticipated they will be repaired by tomorrow afternoon. Updates will be provided when additional information is available.

Thank you for your patience and understanding.

Holly Woodmansee

Interim Vice President Administrative Services