Good afternoon,

Earlier today we released an update about this morning’s ransomware attack.We now have further details for you.

We are currently working with several local and federal authorities to determine the total impact to our operations. At this time, we are in the analysis phase, evaluating and identifying potential next steps.

All on-campus server and network services including the campus website, report services, printing, local computer logins, wifi, vpn, and remote connectivity are unavailable until further notice.

Currently access to ctcLink for enrollment, registration or payments, Microsoft Office 365, Sharepoint, Google Products, and OneDrive are available remotely.

For further updates and support, visit the Shoreline Support Center.

TSS will be meeting with the Executive Team regularly to until this issue is resolved. 

Thank you,

Technical Support Services

support@shoreline.edu

Dear Campus Community,  

Shoreline Community College appears to have experienced a ransomware attack, which has left the College website and campus Wi-Fi currently inaccessible. Due to this IT systems outage, our campus will transition the majority of our operations to remote work until further notice. The College is working with local and federal authorities to resolve this issue.  During this time campus remains open, however there is no access to the College website or campus wi-fi on college grounds 

An all-campus update will be held today (Monday 3/20/22) at 4:00pm via Zoom at https://us02web.zoom.us/j/278418340  (limit to first 300 attendees; additional participants can view the meeting via YouTube at https://youtube.com/live/PKS2y9SyqOA?feature=share 

CAMPUS Info:  

• For current information updates and support, visit the Shoreline Support Center.  
• Students and staff can also get live help in the Shoreline Support Center Zoom Room during regular college business hours at https://us02web.zoom.us/j/81837734259 .  

EMPLOYEE Info:   

• Employees impacted by the loss of wi-fi/website are directed to move to remote work.  
  • CtcLink for staff: https://gateway.ctclink.us/ 
  • Email: SCC employee email @ Outlook.com > sign in.
• The Parent Child Center will remain open. Safety & Security, along with Facilities, will also continue to operate on campus as regularly scheduled.  
• Payroll processing is not impacted by the outage at this time.  

STUDENT Info 

• In-person classes and final exams will still run whenever possible and further updates about upcoming courses and exams will be sent out later today.  
• Students can still access canvas and ctcLInk using off-campus wi-fi providers.  
  • ctcLink for students @ https://m.ctclink.us . 
  • Canvas @ https://shoreline.instructure.com . 

Please stay tuned for further updates as they are available.  

Thank you,  

Technology Support Services  

support@shoreline.edu 

TSS was made aware of multiple service outages on campus including our website. We are investigating and hope to have more information soon. Please avoid calling TSS or emailing/messaging any technician directly while we investigate and troubleshoot as it can slow down this process.