Good afternoon,  

Just when you thought you had received your last e-mail from me…surprise! 😊 I have a few more things to share with you today. 

Included in this e-mail you will find the link to the latest President’s video update, updates on the file restoration process, and new information on how to add yourself to the RAVE emergency alert system if you are not currently subscribed.  If you did not receive a text or call from the emergency alert system this morning reporting updates regarding this morning’s fire in Building 2600, then you are not subscribed. 

President’s Update 

The link for President Kahn’s monthly video update can be found via YouTube 

File Restoration Update 

TSS is diligently working through the file restoration requests they have received.  To view the status of your file restoration request, please visit this link. 

As a reminder to be added to the queue for local file restoration, please submit a ticket via this form. 

RAVE Emergency Alert System: 

Due to the ransomware incident the internal process to add individuals to RAVE is currently not active.  If you would like to be added to the RAVE emergency alert system at this time, please visit the following link.  Please note that when you click on the link you may need to type Shoreline Community College into the search bar to be added directly into the Shoreline RAVE system. 

Have a great night! 

Good evening, 

I hope that you all had a wonderful weekend and got to enjoy the sunshine…and hopefully stayed cool! 

As promised in the e-mail that was sent out on Friday, we wanted to respond to a question that was posed about SharePoint/OneDrive, as well as give you an update about how to make website requests. 

What are SharePoint/OneDrive, and how do I use them correctly? 

SharePoint is a place to build internal communication sites and effectively manage documents within an organization. TSS is currently working on building out the foundation for the Shoreline SharePoint system to have a fully connected platform for all departments and divisions to store their shared drives and documents. (Structure similar to the previous “S:\” drive).   

OneDrive is a cloud-based storage solution to back up files online and is suitable for an individual’s business use (similar to the previous “H:\” drive). You can upload and save your documents to OneDrive and share them with specific people you choose or anyone with a Shoreline address for view only or editing access (you cannot use the “anyone” option).  Please note that any links to documents shared outside of Shoreline with editing access will expire after 14 days. 

TSS recommends that you begin rebuilding your documents and storage on your OneDrive platform in preparation for the organizational wide readiness of the new Shoreline SharePoint platform.  Once the process is complete, TSS will supply instructions on how to migrate any information from your OneDrive platform to the new SharePoint platform.  Please stay tuned for more information. 

You can currently access your OneDrive platform by navigating to https://shorelineccwa-my.sharepoint.com/ and logging in with your @shoreline.edu account. 

Extra resources for using OneDrive can be found at the following Microsoft link.

Website Requests- Updated Instructions 

Many of you have asked me recently if we still have a web administrator on staff.  For the past several months we have been working with Grant Hubbell who is a contractor from 25^th Hour Communications.  He has been instrumental in helping us maintain and update the main site for the college.  However, his role is contractual until the end of June, and he is not 100% full-time with us. As a result, we have been conducting a search for a full-time Web Administrator and will begin interviewing very soon.   

As we transition to a full-time staff member, we thank you for your patience. While we do have a lot of our main site up, the ransomware incident did impact some of our information, and we will need to rebuild some sections of the site which takes considerable time and effort. 

If you have a request to add or need to update something on the www.shoreline.edu site, you may submit a request using the new link that TSS created for us on the Support site.  Thanks, TSS!  I have included an image below (nobody is allowed to laugh at my subpar screenshot drawing skills 😉) and you can get to the link here. 

If you have any questions, please don’t hesitate to ask. 

Have a good night! 

Cat 

Good afternoon,

Yesterday we shared some important ransomware updates in our campus forum that we also want to share with you here, in case you were unable to attend. 

Positive Progress 

We have made some really great progress with our recovery and restoration efforts. A huge thank you to TSS for their dedication and round-the-clock work during this time. 

• Campuswide wireless has been restored. TSS has mounted 100 access points, which took approximately three weeks. Most every working area has full coverage; however, we are aware of a few outstanding areas. We are putting in an order for 20 additional access points to resolve those issues. 
• Sixty-two new teaching computers were installed in classrooms for spring courses. These computers connect to Wi-Fi. TSS is currently working to ensure that all summer and fall classrooms will be ready and anticipate having the wired network restored for all classrooms and instructional areas that will be in use by Fall quarter.
  • The College has worked to get the student classroom labs operational for Spring quarter and that restoration effort is 97% complete. 
• 55 laptops have been deployed by TSS and 250 desktops have been ordered and will be deployed during the Summer quarter. 
• TSS is currently working on implementing several improved security protocols across the entire Shoreline infrastructure, which we will provide additional updates on. 
• We now have a temporary solution for our intranet and are working to repopulate the documents and information. 

Important Data Restoration Update 

We have been working with the Dell EMC team for the past six weeks to reestablish the connection to the back-up data in the cloud. Unfortunately, we were made aware that despite their best efforts, Dell was unable to recover the data stored in the cloud. Data stored locally on desktop computers can be unencrypted and returned to the user. We have consulted other engineers for a second opinion, and unfortunately, they have also concluded the same as Dell. 

As a result, we will need to recover data in other ways and rebuild. Here are some steps we are currently taking: 

• Data Identification
  • We have created a data identification spreadsheet to help us navigate the platform and service needs for every department across campus. This spreadsheet was shared with ET this morning. Meetings are being set up with department heads across campus to work with their teams and populate the document for review.
    • Once we receive the information back from the departments, we will have a clearer picture of the data and rebuild needs for the campus 
• File Restoration Efforts
  • TSS has begun working through the submitted requests for local desktop file restoration, and thus far efforts have proven successful. To be added to the queue for local file restoration, please submit a ticket via this form. 

On Monday we will be sharing out some other helpful information about website requests and OneDrive/SharePoint, so stay tuned for more updates. 

We thank you for your continued patience and flexibility as we truly appreciate your efforts. Thank you for being a wonderful campus community. 

Cat