TSS is in the process of updating @shoreline.edu email accounts from an on-premise system to one that is cloud based. For the staff of TSS, this will alleviate having to manage physical servers. For faculty and staff, email will likely continue to be what everyone knows and loves, but there might be some slight changes along the way.

Yesterday we notified users that postini had been disabled. As a result, today users might have seen some messages filtered into Junk E-mail. Below is a real-life example: Today I found that the Day At A Glance email message went to the Junk E-mail folder.

Here is what you can do to correct messages that have inaccurately gone to the Junk folder.

• Right Click on the Message that is not Junk. The following menu is displayed:

• From the menu, hover on “Junk” and then click “Not Junk”
• The message will be moved back into the usual folder–the Inbox or to another folder if a rule is in place.
• Outlook will provide an option for similar messages to skip the Junk folder in the future:

Faculty and staff with @shoreline.edu email accounts will have access to Office 365, SharePoint, and Exchange Online (not yet, but it’s coming!). In preparation for these services, it was necessary to disable Postini today in order to implement a different tool. Email service will continue without disruption of service.

TSS will keep you notified of any important changes as the conversion to these services continues.

Mac users using Outlook 2011 may see the following dialog. This is expected.

Check the box “Always use my response for this server” and click Allow.