Message from President Roberts: Technology Needs & Workspaces at Home

Dear Colleague,

After completing nearly two quarters in remote operations, we’ve had the opportunity to reflect on what has worked well and what could be improved. When remote operations began in March, many of us expected to work from home for only a brief period of time and therefore, made only short-term preparations. Now that remote operations for the College has extended through Fall 2020, we are checking in again to confirm that each employee has a functional workspace in their home environment. At minimum, employees should have access to:

  • An internet connection
  • A computer with a keyboard and mouse, OR a laptop
  • A webcam and microphone for video conferencing
  • A chair
  • A surface (such as a table or desk) from which to work from
  • An adequately-sized monitor or laptop screen

Noting that it is an ongoing priority to ensure that each employee has a fully functional workspace in their home environment, we ask that you please complete the Remote Operations Workstation Survey to provide feedback on your work space at home as soon as possible. We ask that you complete this survey by August 24, 2020. We are also asking that all full-time and part-time staff take the survey to better understand all of your needs. The information received in this survey will be used to re-assess equipment needs as we move into our third full quarter of remote operations, and will also be utilized to further develop an equipment request process (similar to what we have used in the spring and summer). Further information on the survey results and a reminder of the equipment/support request process will be sent to all College staff at the end of August 2020.

Additionally, please recall that you continue to be welcome to retrieve office equipment (such as your desk chair, computer monitor, webcam, etc.), from your campus workspace but cannot take home your desktop computer at this time. If you would like to pick up such equipment (with a visit to campus of less than 4 hours) please follow the following protocol:

  • Email TSS (if technology is needed) to set up a day and time at tss@shoreline.edu.
  • Request prior approval from your Executive Team member.
  • Complete the Campus Access Form before arrival and upon departure (you no longer need to email Safety & Security).
  • Wear a two-ply mask while on campus. If you do not have one, you may request one at the Safety & Security office.

Thank you for continuing to strive for excellence in your work, despite the numerous unforeseen ongoing challenges. Your collective efforts make Shoreline a resilient campus community that supports student success.

Cheryl Roberts, Ed.D.
President
Office of the President

MS Teams training video now available

Greetings!

Microsoft Teams is part of Office 365 and is a great way for staff to communicate and collaborate. It includes Chat as well as Audio & Video Calls plus File Sharing. You can view recorded videos on how to utilize this tool.

If you have any additional questions or need further assistance in Teams, please reach out to Pilar Corder (pcorder@shoreline.edu).

Additionally, check out more eLearning Resources for Continuity of Instruction.

Campus Network and Server Outage Mon., Dec. 23

On Monday, December 23, 2019 between approximately 7-10 a.m., Technology Support Services will be having some work completed to update and improve the electrical supply panel. This work will require a complete shutdown of all servers.

Completing this service will allow us to further implement new infrastructure to improve service and data access. During this period ALL on-campus network services will be unavailable. Some web-based applications, such as campus directory and class schedule, may be temporarily unavailable during this outage.

On campus:
If you are going to be on campus, there will be no service connectivity during this period. Attempts to utilize any system or network service from on campus during these hours may result in data loss. VPN Services will not be available.

Off campus:
Email: faculty/staff can access email by logging into https://outlook.office365.com.

Email: students can access email by logging to https://gmail.com and entering their Shoreline email address and password.

Canvas: users can access Canvas by logging into https://shoreline.instructure.com.

Upon completion of the maintenance, faculty and staff will receive an email that services have been restored.

TSS appreciates your cooperation and understanding during this outage.

Campus Network and Server Outage Mon., Dec. 23

On Monday, December 23, 2019 between approximately 7-10 a.m., Technology Support Services will be having some work completed to update and improve the electrical supply panel. This work will require a complete shutdown of all servers.

Completing this service will allow us to further implement new infrastructure to improve service and data access. During this period ALL on-campus network services will be unavailable. Some web-based applications, such as campus directory and class schedule, may be temporarily unavailable during this outage.

On campus:
If you are going to be on campus, there will be no service connectivity during this period. Attempts to utilize any system or network service from on campus during these hours may result in data loss. VPN Services will not be available.

Off campus:
Email: faculty/staff can access email by logging into https://outlook.office365.com.

Email: students can access email by logging to https://gmail.com and entering their Shoreline email address and password.

Canvas: users can access Canvas by logging into https://shoreline.instructure.com.

Upon completion of the maintenance, faculty and staff will receive an email that services have been restored.

TSS appreciates your cooperation and understanding during this outage.

Staff and students have free access to LinkedIn Learning content

Staff and students have access to “Linkedin Learning”  with Lynda.com content.

* High-quality content with 12,000+ digital courses taught by industry experts
*Available in bite-size tutorials for fast learning
*Certificates of completion available

Access training at: https://www.linkedin.com/learning

“Sign in with your organization portal”
Use your full SCC email address and password