URGENT: System Outage Update, Monday, March 20th 3:45 pm

Good afternoon,

Earlier today we released an update about this morning’s ransomware attack.We now have further details for you.

We are currently working with several local and federal authorities to determine the total impact to our operations. At this time, we are in the analysis phase, evaluating and identifying potential next steps.

All on-campus server and network services including the campus website, report services, printing, local computer logins, wifi, vpn, and remote connectivity are unavailable until further notice.

Currently access to ctcLink for enrollment, registration or payments, Microsoft Office 365, Sharepoint, Google Products, and OneDrive are available remotely.

For further updates and support, visit the Shoreline Support Center.

TSS will be meeting with the Executive Team regularly to until this issue is resolved. 

Thank you,

Technical Support Services

support@shoreline.edu

URGENT: System Outage Update, Monday, March 20th 12:45 pm

Dear Campus Community,  

Shoreline Community College appears to have experienced a ransomware attack, which has left the College website and campus Wi-Fi currently inaccessible. Due to this IT systems outage, our campus will transition the majority of our operations to remote work until further notice. The College is working with local and federal authorities to resolve this issue.  During this time campus remains open, however there is no access to the College website or campus wi-fi on college grounds 

An all-campus update will be held today (Monday 3/20/22) at 4:00pm via Zoom at https://us02web.zoom.us/j/278418340  (limit to first 300 attendees; additional participants can view the meeting via YouTube at https://youtube.com/live/PKS2y9SyqOA?feature=share 

CAMPUS Info:  

EMPLOYEE Info:   

  • Employees impacted by the loss of wi-fi/website are directed to move to remote work.  
  • The Parent Child Center will remain open. Safety & Security, along with Facilities, will also continue to operate on campus as regularly scheduled.  
  • Payroll processing is not impacted by the outage at this time.  

STUDENT Info 

  • In-person classes and final exams will still run whenever possible and further updates about upcoming courses and exams will be sent out later today.  
  • Students can still access canvas and ctcLInk using off-campus wi-fi providers.  

Please stay tuned for further updates as they are available.  

Thank you,  

Technology Support Services  

support@shoreline.edu 

ACCREDITATION STATUS: FREQUENTLY ASKED QUESTIONS (FAQs)

The Northwest Commission on College and Universities (NWCCU), Shoreline Community College’s accrediting agency, has issued the College a warning because the College is out-of-compliance with accreditation standards related to planning and with assessment. Below are some Frequently Asked Questions (FAQs) about what this warning means. 

What does a warning mean? 

A warning is a formal sanction issued by NWCCU to indicate that Shoreline remains out-of-compliance with certain accreditation standards. These standards were cited as out-of-compliance in recommendations given to Shoreline after the Fall 2020 comprehensive accreditation self-study and visit. NWCCU now has given Shoreline two years (until October 2024) to take actions on the recommendations in order to come into compliance with the standards.  

Is the College still accredited? 

Yes!  Shoreline is still a member institution with the NWCCU and remains accredited while addressing this sanction. 

Shoreline has such a stellar reputation for strong programs. How could this happen? 

Shoreline continues to offer high-quality programs and Shoreline students continue to be successful in progressing to the workplace and into four-year degrees. Shoreline just must provide additional and systematic evidence that demonstrates program quality and a continuous improvement cycle. The question is not whether Shoreline has quality programs, but how the College is using data to measure the learning in our programs, assess our efforts, and make improvements to our programs and the College as a whole. We look forward to sharing this evidence with NWCCU and with the community on our Accreditation webpage

How serious is this? 

Shoreline is taking this warning very seriously; faculty, staff, and administrators have come together to build the knowledge and skills needed to provide evidence of program quality, systematic planning, and continuous improvement. NWCCU’s action has led to a new era for Shoreline in the way we use data to inform our work. 

The good news is that the College has been building tools and processes related to using data for planning, assessment, and improvement for many years. The College’s ability to meet the standards has been hindered by the COVID-19 pandemic and the implementation of a new statewide data system, called ctcLink. While we are taking the warning seriously, we are completely confident that we will come into compliance by October 2024. 

You mentioned standards Shoreline is not meeting – what are those? 

The US Department of Education commissions regional agencies to evaluate colleges and universities based on a set of standards.  Our regional accreditors, the Northwest Commission on Colleges and Universities (NWCCU), establish those standards. The two recommendations Shoreline needs to address to come into compliance are: 

  • “Provide evidence of a systematic method for collecting, storing, accessing, using and sharing data for the purposes of on-going and systematic evaluation, planning, resource allocation and informing decision-making toward improving institutional effectiveness and achieving mission fulfillment. (Standards 1.B.1, 1.B.2)” 
  • “Engage in a systematic assessment process for all college programs, including transfer degree programs, through the use of programmatic and institutional outcomes to gather data that will be used for academic learning support, program planning, and resource allocation. (Standards 1.C.5, 1.C.6, 1.C.7)” 

What is the College doing to come into compliance? 

Shoreline has made two significant enhancements of existing processes to address the two recommendations: 

  • While the College has engaged in strategic and operational planning for many years, an annual calendar and process has been created in which all areas of the College review data, build goals and plans, and identify resources needs. Every fall quarter, all areas (service and instructional) will review key data points and metrics and submit an area review, along with any resource/budget requests, in winter quarter. This review process will be transparent and inclusive, with employees in each area invited to participate. The data-informed reviews will inform budget development in spring quarter. This cycle began in 2022-2023 using an accelerated calendar and will continue as an ongoing planning practice following a  multi-year calendar that has been created. 
  • Shoreline needs to provide direct evidence that students are gaining the skills and knowledge they need to be successful. This type of data collection and reflection is called learning outcomes assessment, and also informs instructional planning and ongoing improvement. Shoreline has been working for over five years building tools, resources, and training for faculty to assess learning outcomes in individual courses (Course Learning Outcomes), entire programs (Program Learning Outcomes), and across the entire student body (Shoreline Student Learning Outcomes).  

Learning outcomes assessment now will occur on an annual cycle with each department assessing outcomes of core courses, each academic program assessing program outcomes, and the faculty at large assessing college-wide outcomes. So far, over 100 Shoreline faculty have participated in learning outcomes assessment in some form as assessment has become a regular and ongoing practice for Shoreline instructors. 

Also, see recent campus announcements related to Accreditation on Day At a Glance. 

Questions or comments? 

Contact the College’s Accreditation Liaison Officer, Ann Garnsey-Harter, agarnsey@shoreline.edu .  

SYSTEMS OUTAGES AND ISSUES 03/20/23

TSS was made aware of multiple service outages on campus including our website. We are investigating and hope to have more information soon. Please avoid calling TSS or emailing/messaging any technician directly while we investigate and troubleshoot as it can slow down this process.

Campus Updates 03/16/23

EVENTS AND NEWS  

Hi folks- hope you are having a great week. 

It has been another busy week on my end, but I have learned a ton. Last week we had (2) day-long meetings with the Appointment Review Committees and the board learned about the work and development of our tenured faculty. It was great to hear of the work faculty are doing inside and outside the classroom! This is a really impressive bunch and I felt privileged to be part of the conversation. 

I was able to attend both the Shoreline Rotary and Chamber group meetings this week. It was great to meet the members, highlight exciting things happening at the college, and hopefully partner in the future for more opportunities for students, faculty, and staff. 

I also had a follow-up meeting today with Ryan Takeya from Seagen. Seagen has been a wonderful partner to us with our Biotech/Advanced Manufacturing efforts and I am hoping to learn more about how we can support them and connect with other colleagues in the industry. Stay tuned. 

Did I mention I went to the “Arabian Nights” production last week? What a fun performance! The set, costuming, and music were so well done. The house was packed on a Sunday, I kid you not. Speaking of the Arts, if you haven’t seen the “Shelter in Place” gallery presentation here in the Admin Building, please come by and take a look. The work is stunning. We have immense talent in this community! 

Take good care! 

Cheers, 

Jack 

Accreditation Updates: 

Winter Quarter Updates 

ctcLink: 

  • How employees can change pronouns and sexual orientation/gender identity (SOGI) in ctcLink.  
  • How students can change sexual orientation/gender identity (SOGI) in ctcLink. 
  • How employees can find their W-2 in ctcLink. 
  • Faculty Focus: Entering Grades in ctcLink 
    • Heather Munsell, ctcLink Faculty Lead, will be available to answer your grading questions at the end of the quarter. Drop in to see her in Zoom:  
    • Friday, March 24, 3-4pm  
    • Monday, March 27, 10-11am  
    • Tuesday, March 28, 2-3pm  

Human Resources 

Know someone who wants to join our team? Visit: Job Opportunities at Shoreline Community College 

Events and Updates 

Follow Shoreline Community College on social media! 

COVID-19 Updates   

Cases   

  • For the week of 3/8 to 3/14 the College saw 3 positive cases of COVID-19 reported, up 1 from last week’s case count. 

News 

Questions?      

Shoreline Community College MISSION – Our Purpose 

We serve the educational, workforce, and cultural needs of our diverse students and communities.